In reply to a post by JBR:

I'll see if I can persuade them to give me an SH2, then.

I suppose that will depend on to whom I get to speak.

They will charge you £20 for P&P. I had to replace my SH2 with a SH2AC recently as it started showing issues with wi-fi, but it was actually my power levels causing the issues as the line was at between 6-7 volts which fried the internals according to the engineer who I managed to get to pop in a lower them a bit. My Superhub 2ac has been on for 2 months non stop and it's had 0 issues.

IMHO the Superhub 2ac is on par with the Sky and HH in terms of reliability.

IMHO the Superhub 2ac is on par with the Sky and HH in terms of reliability.

Good to know!! That's how it should be.

The HH does "cheat" as it automatically reboots every 14 days - although who actually notices?

Edited by ukhardy07 (Thu 28-May-15 10:02:15)

In reply to a post by Bryer:

In reply to a post by JBR:

I'll see if I can persuade them to give me an SH2, then.

I suppose that will depend on to whom I get to speak.

They will charge you £20 for P&P.

I expect they will be sending an engineer anyway (no charge, presumably), as they suggested as much recently, so I might get an SH2 installed for free. I've already been given a £5 credit for all the trouble (it has been going on for some time), although I am definitely not out to get money from them; I simply want a reliable connection.

Btw, what's the difference between an SH2 and an SH2ac?

In reply to a post by JBR:

In reply to a post by Bryer:

In reply to a post by JBR:

I'll see if I can persuade them to give me an SH2, then.

I suppose that will depend on to whom I get to speak.

They will charge you £20 for P&P.

I expect they will be sending an engineer anyway (no charge, presumably), as they suggested as much recently, so I might get an SH2 installed for free. I've already been given a £5 credit for all the trouble (it has been going on for some time), although I am definitely not out to get money from them; I simply want a reliable connection.

Btw, what's the difference between an SH2 and an SH2ac?

The AC has a slightly improved wireless chipset inside, and depending on who you speak to, a slightly faster CPU to process requests. My connection went from 148Mbps to 162Mbps with the introduction of the SH2ac. Hardwired gigabit ethernet.

Thanks.

I can but try. Hopefully an SH2 or, better, an SH2ac.

The engineer came yesterday and assured me that the router is perfectly OK, but that the 'signal is low and needs balancing'. I don't understand all of this, but was told that some other engineers would sort it out in the green box on the street.

Well, things seem to be OK for now, but any sign of the problems re-occurring and I'll be asking for a SH2. Apparently, it would only cost me £5 for P&P.

As the problems still persist, I phoned VM and insisted on a newer router. No quibble, and an SH2ac should be delivered a week tomorrow. P&P £5.99

In reply to a post by john2007:

People do sort of assume that switching on/off is more likely to make kit fail. I wonder if that assumption is correct for modern electronics. It may just be a memory throwback to when electronic devices had thermionic valves .

It's an old thread but I don't believe this for a minute. All my A/V kit (TV, Hifi etc) is on a timer and has been for over a decade. They get power cut at 2330, and don't get back until 0700 (weekends) or 1700 (weekday). I've never had a failure yet.

Switching a modem/router off overnight is fair enough but switching it on/off throughout the day as/when you use it seems pointless. It defeats one of the main advantages of the service which is the 'always on' feature. Waiting for a modem or router to establish a connection is like going back to the dark ages of dial-up.

Edited by Andrue (Fri 12-Jun-15 21:55:21)

I should explain that I prefer not to turn off my router as our VOIP telephone is connected to it and we need to be able to receive calls at all times.

mines been on 24/7 for years. You can turn it off al the time and get the same sync which is one of the benefits of cable for me. But in general it dosen't get hot and uses such a tiny amount of power per year I just leave it on.