I have generally found Virgin Media CS very good to excellent. Only rarely have they provided a less than satisfactory services. Any weaknesses have been from the off-shore call centres. These you usually get if you ring out of UK office hours.

Maybe I have been lucky, or perhaps VM's detractors have been unlucky. Beware of those with an agenda to put you off VM.

I have also been very impressed with the broadband and TV service I have received. I pay for 152Mb and invariably get 160Mb, soon to be upgraded free-of-charge to 300Mb.

I have had cause to review my initial review of Virgin Support.
Since I had some issues with no Internet connectivity once installation was done I had to have various technicians attend to my needs in Exeter and I was impressed on how good and helpful they were. It took several days but it was sorted out.
So I take back my initial post here.