In reply to a post by J_Walsh:

Its because of threads like this and past experience with congestion that i will keep my 80Mb Plusnet line

Still rock solid:

[IMG]http://www.speedtest.net/result/4933750122.png[/IMG]

[IMG]http://www.pingtest.net/result/136408913.png[/IMG]

Might be due to the fact that I'm sure the area in which your tests indicate is a Virgin Media test network. Don't they have that test estate in Ashford?!

Edited by Bryer (Mon 21-Dec-15 16:39:25)

Not too sure on that. To be fair the Internet is not perfect but for downloading and the odd bit of gaming is fine.
Line does suffer on the BQM from jitter and pings are no where near the plusnet line:

http://www.thinkbroadband.com/ping/share/4b7b64a1a7f...

Virgin:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [216.58.208.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 12 ms 16 ms cpc3-tonb3-2-0-gw.croy.cable.virginm.net [92.238.63.1]
3 18 ms 11 ms 17 ms croy-core-2a-xe-803-0.network.virginmedia.net [81.96.228.117]
4 * * * Request timed out.
5 29 ms 15 ms 11 ms brnt-bb-1a-ae0-0.network.virginmedia.net [62.254.42.98]
6 14 ms 16 ms 14 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
7 21 ms 12 ms 20 ms 72.14.198.97
8 18 ms 18 ms 24 ms 209.85.255.76
9 13 ms 16 ms 9 ms 216.239.51.233
10 17 ms 18 ms 27 ms lhr14s27-in-f3.1e100.net [216.58.208.67]

Trace complete.

Plusnet:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [212.56.71.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 6 ms 6 ms 6 ms lo0.10.Central10.ptn-bng02.plus.net [195.166.130.190]
3 7 ms 7 ms 7 ms irb.10.PTW-CR01.plus.net [84.93.249.1]
4 7 ms 7 ms 6 ms ae2.ptw-cr02.plus.net [195.166.129.5]
5 8 ms 7 ms 7 ms ae1.pcl-cr02.plus.net [195.166.129.3]
6 7 ms 7 ms 7 ms ggc02.plus.net [212.56.71.170]

Trace complete.

I have peaktime slowdowns on virginmedia. Not as bad as you, I'm going to 5Mbps to 15Mbps and generally it's usable.

Have you spoke to them? They flagged my areas as "high utilisation which is service affecting" and offered to bring down my bill to £10 monthly until it gets fixed. I just have to call monthly.

I also went through to retentions who agreed they would let me go free of charge. I can't be bothered with the hassle and not home enough for a BT engineer so sticking it out for now, but they literally let me know without blinking an eyelid. Can't fault their customer service it has been brilliant.

Edited by ukhardy07 (Mon 21-Dec-15 23:04:19)

In reply to a post by jimb58:

After an entire weekend with a speed of less than 3 Mbs, on a service that is supposed to be 100 Mbs, I'm absolutely fed up with Virgin's network and poor connection speeds. The usual excuse when I call the is it either the device or the wireless coverage, So its a 6 month old Macbook Air and I test the speed connected to the super hun via ethernet.

I think the best speed I have ver achieved is 17, but most of the time its closer to 7. The other problem is that several or more times a week the service just drops completely.

To add insult to injury juts received notice that the price of service will increase in the new year.

Anyone have any idea as to how to resolve this? I can't think of another product or service you could not cancel if it only delivered a small fraction of what you were paying for.

Jim

I've been having peak time slowdowns recently in Portsmouth; not much I can do about it though as the landlord covers our internet service.

Then again what do you expect from a stupid company who hardly invests in their infrastructure, increases end-user speeds without network investment and has horrible stingy upstream policies?

If I could get over 70Mbps on FTTC down here, I'd get it in a flash.

Can you get FTTC? If the prices are increasing then you can cancel your connection without penalty as far as I'm aware.

If you can get a good FTTC connection as far as your line is concerned, you will enjoy it far more than a DOCSIS connection due to the way the network works as far as latency and throughput stability are concerned.

Edited by chris6273 (Tue 22-Dec-15 03:15:45)

In reply to a post by chris6273:

Then again what do you expect from a stupid company who hardly invests in their infrastructure, increases end-user speeds without network investment and has horrible stingy upstream policies?

To be fair upstream speeds have always been a bit of an issue for DOCSIS. The shared cable means it has to rely on TDM which is a bit of a pain. It's been getting better with each DOCSIS release but it remains a problem. It's one rare advantage that DSL has in that it's pretty much just a matter of deciding how much bandwidth to assign to each direction. I think I read somewhere that G.FAST might actually allow the ratio to vary on the fly so you get your bandwidth and it gets used for whatever combination of upstream/downstream ratio you need. Now whether BTor/ BTw will offer that facility is a whole other question. It sounds altogether too 'clever' and complicated for them to take it to market. But..LLUOs might do it.

In reply to a post by DrPepper:

Not the best way to run an business. Come back Openreach - all is forgiven!

Oh now, don't get carried away

On G.fast the ratio has to be the same for all the people on a particular node, otherwise it would cause RF chaos.

Reality therefore is that it won't vary from node to node, but just be set-up based on a national set of products.

In reply to a post by DrPepper:

Have the same issues here in Derby, 200 Mbps product and 4 Mbps in the evenings if you are lucky. No alternative available either, so its put up or become an off grid spoon whittler. Been like this since install in March 15 and each month they just say 'Yes we know there is a problem and it will be reviewed next month and here is £12.50 off your bill'

Not the best way to run an business. Come back Openreach - all is forgiven!

So are you saying there is no BT line to you, only Virgin? Seems odd.

In reply to a post by J_Walsh:

Not too sure on that. To be fair the Internet is not perfect but for downloading and the odd bit of gaming is fine.
Line does suffer on the BQM from jitter and pings are no where near the plusnet line:

http://www.thinkbroadband.com/ping/share/4b7b64a1a7f...

Virgin:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [216.58.208.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 12 ms 16 ms cpc3-tonb3-2-0-gw.croy.cable.virginm.net [92.238.63.1]
3 18 ms 11 ms 17 ms croy-core-2a-xe-803-0.network.virginmedia.net [81.96.228.117]
4 * * * Request timed out.
5 29 ms 15 ms 11 ms brnt-bb-1a-ae0-0.network.virginmedia.net [62.254.42.98]
6 14 ms 16 ms 14 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
7 21 ms 12 ms 20 ms 72.14.198.97
8 18 ms 18 ms 24 ms 209.85.255.76
9 13 ms 16 ms 9 ms 216.239.51.233
10 17 ms 18 ms 27 ms lhr14s27-in-f3.1e100.net [216.58.208.67]

Trace complete.

Plusnet:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [212.56.71.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 6 ms 6 ms 6 ms lo0.10.Central10.ptn-bng02.plus.net [195.166.130.190]
3 7 ms 7 ms 7 ms irb.10.PTW-CR01.plus.net [84.93.249.1]
4 7 ms 7 ms 6 ms ae2.ptw-cr02.plus.net [195.166.129.5]
5 8 ms 7 ms 7 ms ae1.pcl-cr02.plus.net [195.166.129.3]
6 7 ms 7 ms 7 ms ggc02.plus.net [212.56.71.170]

Trace complete.

Croydon is one of the best nodes in the South of England, along with Bromley (where it all started). Basildon that covers East Anglia is falling over in the evenings at the moment due to some issues in the Norwich area.

In reply to a post by J_Walsh:

Not too sure on that. To be fair the Internet is not perfect but for downloading and the odd bit of gaming is fine.
Line does suffer on the BQM from jitter and pings are no where near the plusnet line:

http://www.thinkbroadband.com/ping/share/4b7b64a1a7f...

Virgin:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [216.58.208.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 12 ms 16 ms cpc3-tonb3-2-0-gw.croy.cable.virginm.net [92.238.63.1]
3 18 ms 11 ms 17 ms croy-core-2a-xe-803-0.network.virginmedia.net [81.96.228.117]
4 * * * Request timed out.
5 29 ms 15 ms 11 ms brnt-bb-1a-ae0-0.network.virginmedia.net [62.254.42.98]
6 14 ms 16 ms 14 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
7 21 ms 12 ms 20 ms 72.14.198.97
8 18 ms 18 ms 24 ms 209.85.255.76
9 13 ms 16 ms 9 ms 216.239.51.233
10 17 ms 18 ms 27 ms lhr14s27-in-f3.1e100.net [216.58.208.67]

Trace complete.

Plusnet:

C:\Users\Jon>tracert google.co.uk

Tracing route to google.co.uk [212.56.71.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 6 ms 6 ms 6 ms lo0.10.Central10.ptn-bng02.plus.net [195.166.130.190]
3 7 ms 7 ms 7 ms irb.10.PTW-CR01.plus.net [84.93.249.1]
4 7 ms 7 ms 6 ms ae2.ptw-cr02.plus.net [195.166.129.5]
5 8 ms 7 ms 7 ms ae1.pcl-cr02.plus.net [195.166.129.3]
6 7 ms 7 ms 7 ms ggc02.plus.net [212.56.71.170]

Trace complete.

i came from bt infinity to virgin media, i did so because i wanted better speed and better latency, well i got one but not the other. On bt we were connected at 80/20 until bt cut us off and then when they reconnected us we had lost 14Mbps and they wouldnt sort it...

ping on virgin isnt that clever tbh, its not as good as my uncles who lives 2 miles away, he gets an average of 10ms, this is what mine look like, virgin just isnt consistent

https://gyazo.com/d325f33490f3733f8f3ea77569611380

https://gyazo.com/133a2b4fd29ca213e4cef53a5fb6b6fc

Edited by arronlowley (Tue 22-Dec-15 13:11:53)