In reply to a post by Andrue:

In reply to a post by DrPepper:

Not the best way to run an business. Come back Openreach - all is forgiven!

Oh now, don't get carried away

If and when Openreach Fibre the cab I am leaving VM, would rather have a steady 80 Mbps or less connection. See other post to more info!

In reply to a post by DrPepper:

If and when Openreach Fibre the cab I am leaving VM, would rather have a steady 80 Mbps or less connection. See other post to more info!

To be honest I probably would as well. I have no need of the high speeds that VM offers (nor I suspect do most people) but I do want a consistent service and aside from a couple of wobbles earlier this year that's what I've always got from xDSL based ISPs.

Edited by Andrue (Tue 22-Dec-15 13:53:47)

In reply to a post by keith969:

In reply to a post by DrPepper:

Have the same issues here in Derby, 200 Mbps product and 4 Mbps in the evenings if you are lucky. No alternative available either, so its put up or become an off grid spoon whittler. Been like this since install in March 15 and each month they just say 'Yes we know there is a problem and it will be reviewed next month and here is £12.50 off your bill'

Not the best way to run an business. Come back Openreach - all is forgiven!

So are you saying there is no BT line to you, only Virgin? Seems odd.

Yes there is now however when I moved in at the being of the year it was either VM with a 14 day install time or BT at sub 2 Mbps and an estimated 5 month install time. Even if I waited for Openreach to cable, sub 2 Mbps is a joke when the other Openreach cabs across the main road from this development have fibre

As mentioned elsewhere in the thread, if Openreach do install Fibre, I am leaving VM as the customer service quoting this thread 'sucks'. As I am typing this I have just ran a speed test and my 200 Mbps service is currently running at 97.81 Mbps down and 11.36 Mbps up. If it was a normal week, when everyone is at work etc. it does reach full speed during the day. Once 16:00 comes, it peaks out at around 4 Mbps and an average 800 ms latency!

Best part is that I am not talking about some out in the middle of no-where exchange, this is Peartree in Derby City. I hate the fact that I have no choice and have to either put up with substandard VM service or very slow ADSL compared to todays standards and forget streaming etc.

I have currently got the Christmas 200 GB EE SIM to 'bypass' the issue as a work round with the £12.50 saved this month that VM have refunded.

Indeed, same here. I don't really see any gain going from ADSL at 15Mb/s to FTTC at 43 Mb/s as I don't stream video etc.

In reply to a post by DrPepper:

Yes there is now however when I moved in at the being of the year it was either VM with a 14 day install time or BT at sub 2 Mbps and an estimated 5 month install time. Even if I waited for Openreach to cable, sub 2 Mbps is a joke when the other Openreach cabs across the main road from this development have fibre

BT with a 5 month install time? again seems odd. Even in a rural village it took 4 weeks for phone and bb here.

In reply to a post by Andrue:

In reply to a post by chris6273:

Then again what do you expect from a stupid company who hardly invests in their infrastructure, increases end-user speeds without network investment and has horrible stingy upstream policies?

To be fair upstream speeds have always been a bit of an issue for DOCSIS. The shared cable means it has to rely on TDM which is a bit of a pain. It's been getting better with each DOCSIS release but it remains a problem. It's one rare advantage that DSL has in that it's pretty much just a matter of deciding how much bandwidth to assign to each direction.

It's not just the upstream bandwidth that I'm referring to, it's the policies which are also placed on the bandwidth. Virgin are still using policies whereby you get throttled if you upload over a certain amount in a day depending on what package you are on; this is a thing of the past with most DSL ISPs.

Then again if you can't get the speeds in the first place, there is no way you are going to exceed the nightly threshold .

Will definitely be interesting to see how G.FAST plays out!

In reply to a post by keith969:

BT with a 5 month install time? again seems odd. Even in a rural village it took 4 weeks for phone and bb here.

Yes, builders had told Openreach the duct was not in and they estimated 6 months. The worse part it turned out my part of the development did have duct in and if someone had come out and looked in the joint boxes they would have found they could provide service.

I would trade your infinity 2 connection any day for my s**** VM connect.

Edited to correct my lousy spelling.

Edited by DrPepper (Tue 22-Dec-15 19:40:15)

In reply to a post by Andrue:

I think I read somewhere that G.FAST might actually allow the ratio to vary on the fly so you get your bandwidth and it gets used for whatever combination of upstream/downstream ratio you need. Now whether BTor/ BTw will offer that facility is a whole other question. It sounds altogether too 'clever' and complicated for them to take it to market. But..LLUOs might do it.

Openreach will be running the G.fast hardware. LLUOs would need to deploy their own DSLAMs to have that level of control.

In reply to a post by Ignitionnet:

Openreach will be running the G.fast hardware. LLUOs would need to deploy their own DSLAMs to have that level of control.

What, you mean go back to actually unbundling the local loop?

Jim,

I understand this so well ! I was a virgin customer for 2 years. I regret extending my contract after the first year. the connection was not reliable for a long time. End December I called them and discovered that my contract would expire on 7th of jan. they told me I need to call back after that time. So I called them on the 7th and asked them if I can still have my internet going until the 13th. They said it was possible and they also said that I only will pay until the 13th, but I have to call back at that date. So I did, but on the 13th , I had this awfull woman on the line who kept on moaning about that she could not understand why I left and kept on asking the same question why I was going to another provider. after telling her the same reason 4 times I was fed up and irritated. I told her that I just want to cancel the whole thing and whatever she was going to say had no influence on my decisision. Then the strange part came, she told me that I had to pay until the end of the month !! I told her that her college said something else, but she did not care about that at all ! They are just lying in your face !!! ridiculous and would not recommend virgin to anyone !!!