Mine is only showing 12 channels?

Well I know my area needs upgrading due to very poor peak time speeds for the last 18+ months....

Getting 12 downstream channels.

SH3 wifi was super strong when I had it installed but use a R8000 as my router.

Xbox Live was unplayable last night due to spikes, but the BQM looks reasonably normal.

I got the update last night, can't see any changes, the admin pages might be loading a bit quicker but other than that....

I have just dropped back from a hub 3 to a 2 due to very poor ping and packet loss with the hub 3.
Here is the BQM, showing the left hand part using hub 3 and the right hand part after the red line being the hub 2. Both are in modem mode.

http://www.thinkbroadband.com/ping/share/6a273ff1fe4...

Edited by deleted (Fri 13-May-16 06:00:25)

In reply to a post by colesy10:

I have just dropped back from a hub 3 to a 2 due to very poor ping and packet loss with the hub 3.
Here is the BQM, showing the left hand part using hub 3 and the right hand part after the red line being the hub 2. Both are in modem mode.

http://www.thinkbroadband.com/ping/share/6a273ff1fe4...

That is quite a pronounced change. Might have to speak to Virgin again and request a replacement.

How did you manage to get it changed?

Am I right in thinking that the SH2 doesn't work with the 300mbps product?

I asked retentions dor a superhub 2 ac but was sent a 2.0. Not really a problem as I use modem mode.
You are correct in saying that the Hub 2 will not achieve the 300Mb on homeworks as the hub 2 has less downstream channels.

im peed off because the 2ac clearly does support 300 down as it is literally the same as the 3 in terms of speed, both have 1.3Gbps at 5ghz. so its a pity it doesn't have the downstream channels.

im on 300 and connected at 12 channels but my upload is at 16qam and i dont get 20 up, i only get 14 so i may drop down to 200.