Wouldn't mind if i was getting 50-100mbps.
My issues are worse here because we use our HBONOW subscription while here in the UK through a US-based VPN. At night, during the congestion (speedtest shows 4-8mbps), when connecting through VPN, the connection speed and latency are comparable to Dial-up (no joke). impossible to stream anything over the connection while connected through VPN.

The other issue is gaming, as everyone sees from the BQM I posted, the packet loss increases significantly and the minimium latency also increases. I get 2-3 bars of latency during night time compared to 4 bars in the morning on Battlefield 1.

Basically, the connection is completely useless for me in its current state. £50/month down the drain.

Update regarding this:

On the phone with virginmedia, they say any fault that's been referenced to this issue in my area is closed. And I shouldn't have been having this issue.
When asked what to do, they mentioned the raising a ticket to 2nd/3rd line support bull*** aagain.

This is crazy.

It's totally insane mate I am wondering what I should advise her to do. I don't want the whinge when it goes wrong and with VM we know it will