In reply to a post by MrSaffron:

Yes it is believed to be down to the way Virgin Media are handling traffic from the two different servers, one going over a more congested route than the other.

As has been said before, the Virgin Media core network is large and various parts of it have congestion

Yes I do agree what you are saying is true as I have managed to get almost full speed once @27MB/s however this lasts for a maximum of 3 seconds and drops right back down to 12-14MB/s again.

My speedtest done at time of posting:

https://www.thinkbroadband.com/speedtest/14966669111...

But then a test done right after:

https://www.thinkbroadband.com/speedtest/14966673744...

Edited by deleted (Mon 05-Jun-17 13:57:01)

Apart from speed tests how does the single thread slowness affect your everyday use of the internet?

Just curious.

Ofcom has something to say on this
https://www.ofcom.org.uk/__data/assets/pdf_file/0015...

Pages 32 and 33

So you end up with the scenario where the national regulator is saying cable up to 100 Mbps is worse for streaming 4K video than up to 76 Mbps VDSL2 services.

In reply to a post by MrSaffron:

So you end up with the scenario where the national regulator is saying cable up to 100 Mbps is worse for streaming 4K video than up to 76 Mbps VDSL2 services.

An interesting interpretation of that publication. Perhaps a better(unbiased) one would be that cable services have a larger variation in quality of service (as we all know). At no point in the document does Ofcom even hint that cable 100Mbps is always worse than 76Mbps VDSL2 for streaming 4K video.

Edited by Daemon66 (Wed 07-Jun-17 09:57:59)

Never said 'always'

And a larger variation in the quality of service is surely important

Maybe November 2016 which the report actually looks at was just a very bad month for Virgin Media, but I look at what the public are saying and it does not look that way to me, or are all those customers on social media biased too?

In reply to a post by Daemon66:

In reply to a post by MrSaffron:

So you end up with the scenario where the national regulator is saying cable up to 100 Mbps is worse for streaming 4K video than up to 76 Mbps VDSL2 services.

An interesting interpretation of that publication. Perhaps a better(unbiased) one would be that cable services have a larger variation in quality of service (as we all know). At no point in the document does Ofcom even hint that cable 100Mbps is always worse than 76Mbps VDSL2 for streaming 4K video.

They don't say it's always worse, neither did Mr S, however the document clearly states that streaming performance is worse across their test panel on VM 100Mb than 76Mb VDSL. Mr S's comment is perfectly consistent with the data, while obviously what you think he said, which sadly seems to fit an ongoing pattern to try and show bias, does not.

VM's current performance is unacceptable. Liberty Global's management of VM's engineering, operations and capacity planning is concerning. Liberty Global's lack of appreciation of the UK market continues to cause problems.

If Ofcom insist on median peak time performance advertising VM's advertised speeds won't come close to their current levels. That is multiple threads. Single would be considerably worse.

Sadly it would be a bad idea for me to go into specifics but VM are having a nightmare, hitting bottleneck after bottleneck at the moment, and do not have the funding available to resolve the issues in a timely fashion.

I would strongly recommend looking some more into those bottlenecks I mentioned. In some areas they are, quite literally, end to end.

hmm, you changed your view? I thought it was looking good on the planning for the new projects? I think this is the most damning post I have seen from you regarding VM.

Even tho I have been critical of VM in the past, it can only be good for the UK market if they can get their act together, as the stigma attached to them isnt shrinking.

In reply to a post by MrSaffron:

Never said 'always'

No? You said: "cable up to 100 Mbps is worse for streaming 4K video than up to 76 Mbps VDSL2 services". I can't see any caveat in there that limits it from being all encompassing.

God I hate that I'm on here attempting to defend VM, a company I despise but have no alternative to use, just because I see an obvious bias that annoys me.

So I apologise for not adding 'some users may see performance that eskews the Ofcom analysis and our own analysis. This is the nature of the beast when reporting based on analysis of results, via the two mechanisms i.e. SamKnows monitoring and our crowd level observations and what we are seeing people post from social media.'

Perhaps people would prefer the bias where we say nothing when we see performance dip and it appears to be affecting a large number of customers, and also ignore other reports that also show the quality of service appears much more variable?

What sort of performance levels should we start to highlight that things are not performing well for Virgin Media customers?

You was actually been lenient, as I looked at the pdf and its not just 76mbps VDSL that beats VM 100mbit for streaming but also 38mbit VDSL, a service that is under half of the marketed speed.