In reply to a post by MrSaffron:

So I apologise for not adding 'some users may see performance that eskews the Ofcom analysis and our own analysis. This is the nature of the beast when reporting based on analysis of results, via the two mechanisms i.e. SamKnows monitoring and our crowd level observations and what we are seeing people post from social media.'

Perhaps people would prefer the bias where we say nothing when we see performance dip and it appears to be affecting a large number of customers, and also ignore other reports that also show the quality of service appears much more variable?

What sort of performance levels should we start to highlight that things are not performing well for Virgin Media customers?

A classic disingenuous post, you sound like a politician.

You actually said "cable up to 100 Mbps is worse for streaming 4K video than up to 76 Mbps VDSL2 services" which is only true in less than 10% of the tests. It's the same falacy as when ISPs advertised only the speeds that 10% could achieve, I seem to recal you did, rightfully, have issues with that. All it would have required would have been the word 'sometimes' or 'occasionally' inserted to make it a reasonable statement.

Of course VM have problems, no one questions that, and yes of course you should report on those issues. I wouldn't want you not to, just drop the blatant bias against cable. I have no idea why you feel so badly about cable that you always have to paint things worse than they are but it is incredibly tiresome.

Edited by Daemon66 (Thu 08-Jun-17 10:02:03)

Now don't upset people, or I dare mention I've been able to stream 4K without buffering on my 26 Mbps line

Lets try this, Ofcom research indicates its 10% of the time that people with Virgin Media up to 100 Mbps have issues with streaming 4K, but Infinity 2 (up to 76 Mbps) have issues less of the time. No one can predict when these 10% situations will occur, and as the testing is done in relatively short bursts rather than simulating a full 90 minute film it is difficult to predict how many buffering or low quality stream events people will experience. Some will have no issues at all and others may find streaming to be a pointless thing to try, and a full spectrum of experience in between.

As for feeling bad about cable I don't, I want cable to succeed I want to get back to reporting about the speed tests that look like DOCSIS 3.1 in test and people in the 300 Mbps areas posting speed tests from that service and posting fastest WiFi based tests once more.

blatant bias against cable

What absolute rubbish. Clearly the post of someone who isn't prepared to listen or accept the finding of others.

It appears that you are the one who seems to believe that everything with VM is OK and no VM users are experiencing problems. Perhaps you should get out a bit and see what many VM users are saying about their connections. Some have few problems but others especially gamers are experiencing severe problems with many of those leaving for more stable connections albeit connections with a lower headline speed.

OK guys lets chill here, now I will say that bias against virgin media or even any ISP is prevalent here, but when you think about it only people who are themselves experiencing problems will search the internet and arrive at various forums, I myself am a customer who is receiving everything virgin media promised me, except the Puma 6 issue, but I have faith that eventually they will find a fix, and if I wanted too I could walk but like I say it always seems like they have a massive problem but its just because the ones that do have issues shout louder then people who don't.

I will admit the fact that virgin media have so many arguing about bad service is sort of a problem.

I read this thread with interest because i have the same problem on virgin 300 and its even worse than yours.

I cant even multithread my full speed, as i need so many threads my hard drive cant keep up. Id prob need an SSD to temporary all the parts to even get it close to full speed.

if any one know a multithread download client that uses ram, please let me know.

Ive done alot of tests here

My thread of virgin forums

also my line Quality link is here.

ThinkBroadBand Line Quality

I found it very hard to read because it always looks the same, idle or downloading.

Please can you post your line quality link so we can compare ?

I am using the modem superhub 3 in modem mode with a ASUS AC 1900 Router running at 1000Mhz.

The best client i have found is ninja download manager. It runs alot faster than bitkinex for me.

Im thinking about moving to the business voom package maybe the new modem will help ? Also the support could be better if not going back down to 200, not point paying so much for 300 when its like this. Even multithread, its hard to get above 18 mb/s and the speed fluctuates a lot and goes down to 6-7 often.

Problem is BT side no alternatives max would be 76MB, and ive been quoted at 40-50 tops.

Edited by deleted (Thu 08-Jun-17 20:00:51)

Here is my line quality: https://www.thinkbroadband.com/broadband/monitoring/...

Have you tried using another PC/Laptop with a 1gb NIC on a wired connection or if you have one of the flagship smartphones (Galaxy S8) connected to your 5ghz wifi to test?

But since it was fine before you went onto VIVID 300 perhaps you have a faulty Super Hub 3 or by coincidence your area became heavily oversubscribed recently causing the permanent low speeds.

You can give the Voom fibre a go but if that doesn't solve your problem even VDSL up to 52mb is better than what you are getting right now.

Edited by deleted (Thu 08-Jun-17 23:38:39)

In reply to a post by MCM:

It appears that you are the one who seems to believe that everything with VM is OK and no VM users are experiencing problems. Perhaps you should get out a bit and see what many VM users are saying about their connections. Some have few problems but others especially gamers are experiencing severe problems with many of those leaving for more stable connections albeit connections with a lower headline speed.

Did you actually read that before you posted it? Or perhaps you meant to direct it at someone else to whom some of what you said may apply?

Not sure about the "No one can predict" bit, I think it is pretty well known that the issues VM customers experience are typically very localised. But no need for such convoluted language, your statement only needed an "occasionally", a "sometimes" or a "in some cases" added to make it fair.