In reply to a post by nemeth782:

Strange that everyone seems to be having these issues, the first rep I got on the chat service was able to do it for me, and it took effect within minutes!

Looks like you was right I just spoke to a chat CS rep and he immediately upgraded me and said the new charge will be £48/mo (an increase of 75p from my current monthly charge).

http://www.speedtest.net/my-result/6568551695

Edited by Khan (Fri 25-Aug-17 12:16:47)

In reply to a post by Khan:

Perhaps I've been unlucky and need to try again.

Meanwhile in other areas, they have taken 300 away saying they can't support it. Nice to see it's being used somewhere. Let us know what it's like at peak times

woke up this mornig to find its ben upgraded after been told 4 times not available in area lol so yay finally get my full upload now too

In reply to a post by acpsd775:

woke up this mornig to find its ben upgraded after been told 4 times not available in area lol so yay finally get my full upload now too

I've had a interesting conversation with someone today as to why their network is so broken in many areas.

In reply to a post by 23Prince:

I've had a interesting conversation with someone today as to why their network is so broken in many areas.

Be interested to hear what you've been told. I've been in contact for months with people who know about it, and have been posting openly in forums.

Most of the issues are resolved. Some areas to clean up, the worst of which should be done by the end of October.

In reply to a post by 23Prince:

In reply to a post by Khan:

Perhaps I've been unlucky and need to try again.

Meanwhile in other areas, they have taken 300 away saying they can't support it. Nice to see it's being used somewhere. Let us know what it's like at peak times

Touch wood it's all great so far, haven't had any traffic issues since I got VIVID 200 first time in May '16. Also, someone said the VIVID 300 and 350 don't have the traffic management filter or whatever it's called.

In reply to a post by Ignitionnet:

In reply to a post by 23Prince:

I've had a interesting conversation with someone today as to why their network is so broken in many areas.

Be interested to hear what you've been told. I've been in contact for months with people who know about it, and have been posting openly in forums.

Most of the issues are resolved. Some areas to clean up, the worst of which should be done by the end of October.

I am speaking with them again on Tuesday. Well my area is a mess but when they tell me that I will be happy

In reply to a post by 23Prince:

I am speaking with them again on Tuesday. Well my area is a mess but when they tell me that I will be happy

No idea who you're speaking to but there's a list of expected resolution dates.

The vast majority of the issues are due to delays in deploying the new CMTS and, occasionally, issues with splitting nodes.

These are both due to the same root causes - lack of power / space / cooling in hubsites preventing installation of new CMTS and/or transmission kit. I've no idea if Newport or Newport East are impacted as I don't have the list in question, though I imagine Mr Saffron would know if hosts with DNS newp or newe are suffering.

Nothing that interesting really, all very practical and mundane. Not sure what conspiracy theories you were told.

On the upside your move out of the area to one without VM should make it a non-issue in any event.

I forgot the other issue, which is pretty mundane also, lack of RF bandwidth being available on some older networks.

The networks gained a bunch of bandwidth when analogue was switched off, however DTV, HDTV,VoD and, especially, broadband, have eaten it all.

There's not enough room left on some networks for 24 SC-QAMs let alone the upcoming OFDM block for DOCSIS 3.1, so in some areas customers are being made aware of upgrades to be done that will cause outages as equipment needs to be replaced within cabinets.

Another major driver is upstream bandwidth. More and more of that is needed too, VM are wanting to get 4 upstream channels bonded.

In reply to a post by Ignitionnet:

In reply to a post by 23Prince:

I am speaking with them again on Tuesday. Well my area is a mess but when they tell me that I will be happy

No idea who you're speaking to but there's a list of expected resolution dates.

The vast majority of the issues are due to delays in deploying the new CMTS and, occasionally, issues with splitting nodes.

These are both due to the same root causes - lack of power / space / cooling in hubsites preventing installation of new CMTS and/or transmission kit. I've no idea if Newport or Newport East are impacted as I don't have the list in question, though I imagine Mr Saffron would know if hosts with DNS newp or newe are suffering.

Nothing that interesting really, all very practical and mundane. Not sure what conspiracy theories you were told.

On the upside your move out of the area to one without VM should make it a non-issue in any event.

Jees, you really get offended don't you when someone goes to someone else for advice, I apologise for that.

No conspiracy theory, just facts based on what I have seen and was told, and it all fits.

Yes a move to a non VM area would sort the issue, If I didn't own this house too and rent it to 5 people when I am not here, And for that I need 2 FTTC lines or a decent VM line. (in fact this house has a VM white box in every room, believe it or not. Some still connected and some not.

So I can still find out what VM are doing about it.