Until the device has an IP address so you know where to forward ports you cannot set up port forwarding

As a last resort try a different router perhaps? (put the Virgin router in bridge mode and connect the new router to it)

Things like wifi doorbells are designed to be very easy to setup and you shouldn't really have to play around with port settings on the router to make it work. Otherwise it would scare off 99% of potential buyers. FWIW I have the Skybell (one of the first wifi doorbells to be released) and it was an absolute doddle to setup - i certainly didn't have to faff around with port settings in order to get it working.

Edited by deleted (Tue 30-Oct-18 22:38:58)

Hi,

Just my 2 cents worth....but have you tried setting up a temporary hotspot on one of you iPhones and seeing if Ring can connect to that? If it can and works successfully then it means there is a problem with your Hub (although you state that other devices function fine so unlikely). However if it doesn't connect to the hotspot then you can be pretty sure that there must be a problem with the Ring system and should, probably, return it ASAP.

HTH,

That's a good suggestion - I'll try that

Thanks

Mmmm - I think I am getting to that point too

Have you tried changing the password on your WiFi network, also the type of encryption, the chanel the WiFi is on and even the network name can cause issues.

I'd try changing each of the above one at a time.

I had to change our WiFi password as our Amazon Echo refused to connect, as did a smart plug.I realised the issue as they would connect to our guess WiFi.

Edited by R0NSKI (Sun 04-Nov-18 08:25:03)

Something as simple as having bluettoth enabled on a nearby device could cause interference (assuming you are trying to connect on the 2.4G band). Changing channels on the router could make all the difference.