They seem to have taken mine away!

Back down to 52MB BUT

I now have the DOCSIS 3.1 upstream channel now. Before I did not but did have the 100mb upload... how odd.

Yeah thats odd, how did it actually perform without 3.1?

I got about 70 to 80mb out of it.

Got text from VM saying doing upgrade work on 2nd June.

Strange one, after being on the phone to VM they agreed that three could see my connection was bad (didn’t say how she knew because all levels etc were OK), appointment booked for Tuesday.

However I just couldn’t figure out why the performance could crash after a reboot, so I factory reset the hub and now all is OK, the hub was not changed except the WiFi being disabled.

Still got 50Mb upload, but performance settled, also got the text about the works this week.

Outage was in the early hours, it is refreshing VM actually inform customers of maintenance, DSL providers can learn from that.

Looking at connection since, US channels are QAM64, DS errors are almost zero pre RS, and zero RS.

However already 19 combined T3's on the 5 US 3.0 channels. (possible these stats didnt reset from before, but the DS errors reset so I assume the Us have as well).

Still 50mbit upload.

TBB graph looks pretty much the same, mine of course is much better than yours still, however I examined recent graphs closer than normal, and these T3's are causing bursts of packet loss here and there, just no affect on latency.

Edited by Chrysalis (Fri 02-Jun-23 15:14:19)

Lucky you I did not get anything at all, rebooted a few times, I called them they said they can't access my router therefor that's the reaons I can't get it, how is that my fault?
I have changed the router from modem mode to router, factory reset also but no luck.

any advice?

In reply to a post by stevenfrenchy:

any advice?

Modem Mode makes no difference to the engineering level, the call centre just fobbed you off. In either mode you will see the Hub downloads from the CMTS (head end) over the coax side a configuration file. This configuration file determines the speeds you receive. Each modem is listed at VM's head end, so they know precisely which config file you are being sent. I think your area may not have had the upgrade yet.

When calling you can never talk to anyone technical. The Community Forum is better, but can take ages to get a response as they are busy.

Thanks for your answer,
I did get an email saying they upgraded my speed though

I called technical first, the guy had no idea about the boost upgrade, he said I have to upgrade to a Gig (I have 500) which is clearly a lie.

Then spoke to customer service and he said what I have told you on previous post.

What service are you on? I’m on M200 now M250. Upload speed change of 5mbps wasn’t dramatic here.