Telephone and Ethernet different entry points

Not sure if this is the right place to post this; if not please tell me where?

I have my Virgin Hub 3 enter my house in one room and the Virgin landline in another; a long way apart.

So I have lost my landline on Virgin's recent change over. There is no wire directly connecting the two rooms. However I do have Virgin ethernet in the room where the dect telephone base is; there is a Cat 5 cable from the HUB 3 to a Netgear switch and from that switch to a Draytek 903 WAP with at least one empty port.

Do I need a different adaptor, plugged into the Draytek, to have my dect phone working again?

Any advice please?

Did Virgin send you an adaptor when they changed your phone line or did you choose to cancel the phone? If you have the adaptor why not move your DECT base station to the room where the Hub 3 is situated and plug it in to the phone port on the Hub 3? If it is important that the DECT stays where it is you could subscribe to a VOIP provider and plug their VOIP box into your WAP port but that is likely to be more expensive. Another possibility is to ask Virgin for help, I beIeve they can arrange for an engineer to run a cable from you existing phone socket to the Hub 3.

Edited by HughA (Thu 12-Oct-23 09:56:35)

If they moved your line to voip they should have provided a port on the router or an adaptor for you to plug your dect phone into

In reply to a post by athegn:

Any advice please?

There is a phone port on the back of the Hub 3. You should connect your DECT base station to this and forget wired extensions.

The voice service does not go over the Ethernet cabling, your Cat 5 cable and your Draytek do not know anything about voice.