I called Virgin Media retentions just now and told them I was going to go over to either Now Broadband or Plusnet, and rejected a few of their offers until I beat them down to:

The same broadband package, for £27 a month for 18 months

They were trying to offer TV, then faster broadband, but I rejected it all, and after searching for a while, the helpful lady offered me the above and I accepted after a few moments' thought.

I think it's quite reasonable, it's about £19.50 saved per month, and I'm quite satisfied with that.

I've got the new contract on my email and the monthly payment has been changed accordingly, and I asked for the date of the bill payment to be changed as well, which took almost as long for some reason, but it's all done now.

Thanks for the helpful advice, everyone! I'm glad we got there in the end!

In reply to a post by Taras:

Downer is that the service can go blip for a few seconds around midnight!

Yes I've seen that happen on the Sky broadband network but it does depend on the routers IP what time of the day it will happen.

Well done, sounds like a good outcome!

Just set a calendar reminder to repeat this process when your VM price is due to go up again

Every time my contract is up I phone up, they give a poor deal, I say stick notice and and then like clockwork a phone call comes through a week or so later from outbound retentions. They actually offer a reasonable price and round and round we go.

1 - Make sure marketing calls/emails enabled on your account.
2 - Ring up and actually give notice dont play around, make it clear you are prepared to leave by actually giving notice.
3 - They should ring you up at least once before the cutoff date with some kind of offer better than what you will get on a inbound call to them.

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I see after posting this you got some kind of deal out of them, thats good, but I will keep my post here so you have notes for 18 months time.

Edited by Chrysalis (Mon 04-Dec-23 19:17:10)