In reply to a post by Templecloud24:

the Virgin support person who phoned back to check informs me it can take up to a week for a reset to 'take effect' and improve speeds.... Why? This sounds nonsense to me - unless it means Virgin have a week to look into problems behind the scenes and improve things....

That is utter nonsense. DOCSIS does not take a week to change... in fact things are changing all the time, as with other broadband technologies.

Approximately where in the UK are you? Virgin Media's older network (coax cable) is regional, unless you are on the nexfibre network (which you would know, and have a Hub 5x, not 5)

I'm on the Surrey/Hants area, in Farnborough, and I'm on 250 Mbps.

The power levels asked for, and the log from the Hub are important, as is posting on the Virgin Community forum for a senior support engineer to take a look. Don't bother with the phone helpdesk, they will tell you rubbish.

Edited by jchamier (Wed 23-Oct-24 17:26:36)

Thank you for doing the tests, your link to the quality monitor doesnt work, so please if you can try to find the proper link.

Samknows test looks fine, looking at the other speedtests, my issue is that all the ones below the expected performance happen to be what I would expect to see if there is an ethernet connection problem, I suspect your ethernet link is periodically dropping to 100mbit.

If you run a test that shows 100 or less, then please right after do another samknows test.

If you have a spare ethernet cable lying around or you can order another one, I would suggest that as something easy to do which might potentially solve this problem.

I also agree with the others who are requesting the data from your hub device, power levels, and the other diagnostic information offered on the device.

Edited by Chrysalis (Wed 23-Oct-24 17:29:59)