VM BQM Assessment

Hi All,

Having some difficulty with VM; I've called the CS a few times and they've said they can't identify an issue and the service is working as expected (250 MBs), but I've been dealing with major lag spikes and packet loss.

Can someone let me know if my BQM looks as expected, or if there really is an issue that they need to fix?
Today;
My Broadband Ping


TIA!

Edited by cscav (Sun 02-Feb-25 12:40:25)

It's a little [censored].

Should not be that much yellow.

Its normal to get some yellow spikes on the BQM graph when you are using the connection but that's excessive.

Something is defo a little wonky.

My advice would be to register on VM's own support forum and post your signal levels.

If they're out of spec a VM tech will arrange an engineer visit.

It may be worth checking your 'router status' on your super hub and see if you can see anything in the logs for 8am.

In reply to a post by cscav:

Can someone let me know if my BQM looks as expected, or if there really is an issue that they need to fix?

Looks normal for a coax / DOCSIS connected Hub apart from the 7am which looks like a disconnect, or a router reboot. Most of VM's hubs don't support ping (ICMP ECHO) so what device are you pinging on your LAN, or are you in modem mode?

The yellow spikes just look as they would if someone is using.

My VM coax / DOCSIS connection BQM in my sig.