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Standard User Taaketa
(newbie) Mon 29-Jun-20 12:41:20
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So I have initated a deadlock process with Vodafone


[link to this post]
 
Ever since switching to Vodafone we've had nothing but packet loss issues and stuttering on our connection trying to watch Netflix or Youtube videos. Complained and got no where with it so went to Deadlock.

Been using pathping to google and thinkbroadband sites and some have come up with 100% packet loss and some have come up with 63% packet loss. All the Complaints adviser could do was feed me lines about poor wifi and offer a wifi extender.

Anyone got to Deadlock stage? Is there anything more I can do to ensure I get released from the contract?
Administrator MrSaffron
(staff) Mon 29-Jun-20 13:38:06
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Re: So I have initated a deadlock process with Vodafone


[re: Taaketa] [link to this post]
 
So is the packet loss a problem JUST over wifi or showing up when using Ethernet connected devices?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Taaketa
(newbie) Mon 29-Jun-20 15:52:13
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Re: So I have initated a deadlock process with Vodafone


[re: MrSaffron] [link to this post]
 
Both. I have played with the WiFi settings anyway by changing the channel to the clearest in my area (which they all are) I took the 'middle' channel for the maximum bandwidth.

The packet loss is also on my wired computer too but we're consistantly getting issues on our laptop, phones and TV trying to use any online service like Netflix, YouTube and Amazon Prime.

The person handling my complaint pretty much admitted their network gets congested due to the number of users. Which I told them seems like to me an admission of fault for not being able to provide the service as that was my experience. I'm hoping that's the smoking gun.


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Standard User Taaketa
(newbie) Mon 13-Jul-20 13:56:55
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Re: So I have initated a deadlock process with Vodafone


[re: Taaketa] [link to this post]
 
Good news, Vodafone has released me from their contract after conducting a 'review of my account and complaint'.
Standard User Sammm_
(learned) Mon 13-Jul-20 23:29:51
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Re: So I have initated a deadlock process with Vodafone


[re: Taaketa] [link to this post]
 
Congratulations. Which ISP are you going to move to now ?

BT EO Line 16/1 with Vigor130, MX64, MR33 and MS120-8LP

Cisco Certified Network Associate.
Certified Meraki Network Associate.

All views are my own.
Standard User Taaketa
(newbie) Wed 15-Jul-20 12:46:41
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Re: So I have initated a deadlock process with Vodafone


[re: Sammm_] [link to this post]
 
Moving to Fibre and taking on Zen Internet. They are offering a Fibre 100 Package 100Mb/s gauranteed with a max of 115 Mb/s. £38.99 a month.
Standard User Highland76
(member) Wed 15-Jul-20 13:18:15
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Re: So I have initated a deadlock process with Vodafone


[re: Taaketa] [link to this post]
 
In reply to a post by Taaketa:
Moving to Fibre and taking on Zen Internet. They are offering a Fibre 100 Package 100Mb/s gauranteed with a max of 115 Mb/s. £38.99 a month.


Could've had the same faster 160/30 package for £29.99/m from BT smile

https://www.bt.com/campaign/full-fibre-240

BT Business FTTP 330/50 -- Netgear RAX200

Edited by Highland76 (Wed 15-Jul-20 15:10:38)

Standard User Taaketa
(newbie) Wed 15-Jul-20 14:03:50
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Re: So I have initated a deadlock process with Vodafone


[re: Highland76] [link to this post]
 
Not too late for me to cancel. Still within my 14 day window. Is that the only charge? I didn't see this offer before on Friday. No hidden charges? BT can be a bit of a [censored] takers with that.
Standard User j0hn83
(fountain of knowledge) Wed 15-Jul-20 14:38:31
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Re: So I have initated a deadlock process with Vodafone


[re: Highland76] [link to this post]
 
Zens is only the 115/20 OpenReach product.
BT do 160/30 on their Fibre 100 package
Standard User Highland76
(member) Wed 15-Jul-20 14:46:55
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Re: So I have initated a deadlock process with Vodafone


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
Zens is only the 115/20 OpenReach product.
BT do 160/30 on their Fibre 100 package


Ah yes, just noticed. In which case its even more of a no brainer paying £29.99/m for 160/30 (BT) rather than £38.99/m for 115/20 (Zen).

BT Business FTTP 330/50 -- Netgear RAX200
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