Speed Test

Out of the box Speed Test is https://www.thinkbroadband.com/speedtest/16705971948...

Not bad for first day. I assume this might improve over the coming days?

If this post isn't a parody and you're genuinely impressed, I'd be red flagging those speeds if you're on a FTTP connection.

As I said I am rather hoping for an increase, but compared to my previous ADSL connection ......

Disappointingly it is worse this morning!

https://www.thinkbroadband.com/speedtest/16706582403...

Two years ago on ADSL at same property :-

https://www.thinkbroadband.com/speedtest/15997670858...

My contract says min 36/9, so looks like it is well short.

Edited by hk11 (Sat 10-Dec-22 09:25:36)

That seriously doesn't sound like FTTP, more like FTTC.

Definately FTTP as pole is just outside the property and Openreach came to put in a new fibre feed and the little box of tricks inside at the end of it.

Old copper master socket is now dead.

Edited by hk11 (Sat 10-Dec-22 14:57:08)

Then you should be raising that as a fault.

You're getting the same speeds on FTTP as you did on ADSL. That's not right.

Can you even get 36/9 profile on FTTP? The minimum Vodafone FTTP package is 100Mbps, with their FTTC packages on Openreach being 40/10 and 80/20.

You can see for yourself here.

Not sure what the Vodafone sales person sold you, but it's definitely not FTTP.

Edited by Bryer (Sat 10-Dec-22 15:28:20)

I've emailed the MD as couldn't find the complaints email address.

Yes ADSL two years ago wasn't far off the speed I am getting now.

That was the advertised speed when i signed up and it is confirmed in their contract email. Maybe they have cut the service I have off their current offerings?

They call it/called it Fibre 1. No salesman involved purchased it via a website link that expired a few days ago.

Edit: It's the first package in the link you posted!

Edited by hk11 (Sat 10-Dec-22 15:41:03)

Post deleted by Bryer

Then something is wrong as I have a new fibre line to the property that the box of tricks is on the end of and the router plugs into this via the WAN port.

Emailing the MD won't get you anywhere.

You should be calling customer services to troubleshoot before raising a complaint. Basic courtesy, could be a simple profile error, as it appears they do sell FTTP products at 40/10 if you can get FTTP.

Without your postcode it's hard to tell what you've got available to you.