OTP via phone

Since moving to vodafone it would seem that when I'm sent an OTP (via my bank) and when ask to press a number. I get the response "Sorry I didn't receive a response", try again. On trying again I get the same message, plus "good bye" and the call is ended.

When I phone the bank, I can go through all their prompts, pressing all the numbers they need. Therefor the nothing wrong with my phones. I've tried all of my phones here, two wired and three cordless. I had no problem before going fibre.

Vodafone also send us something via the phone. No idea what as when we press a number as asked it doesn't work, as above.

Question is who needs to fix this? Is it the Vodafone network or the bank?

Can you not receive the code as a text message on a mobile phone?

( IIRC BT used to convert text messages to speach.)

I *think* the OP is receiving an SMS, and then responding to the SMS by using their phone's "reply" function.

(e.g. "Reply 1 if this transaction is valid, or 2 to query it")

In reply to a post by IanBall:

Since moving to vodafone it would seem that when I'm sent an OTP (via my bank) and when ask to press a number. I get the response "Sorry I didn't receive a response", try again. On trying again I get the same message, plus "good bye" and the call is ended.

When I phone the bank, I can go through all their prompts, pressing all the numbers they need. Therefor the nothing wrong with my phones. I've tried all of my phones here, two wired and three cordless. I had no problem before going fibre.

Vodafone also send us something via the phone. No idea what as when we press a number as asked it doesn't work, as above.

Question is who needs to fix this? Is it the Vodafone network or the bank?

By the sounds of it (pardon the pun) DTMF tones are not being correctly interpreted by the bank.

I think you mentioned calling Vodafone - but do you have any issues with any other numbers dialled; that is they're not being able to recognise your pressed number entry in their IVR call menus (e.g. press 1 to speak to sales)?

Yep the phone rings, I answer it, the voice then says press any number to hear the message, etc.

I've received a sms via bt messaging service , same thing happened.

Oh and I don't have a mobile phone!

If you dial the following test line: 0330 122 9999

Follow the directions and press '1' - it should reading back your CLI (telephone number). If you press '2' then you will enter a DTMF test and the ssytem will read back the numbers you have pressed.

Ok pressed 1 and yes it worked.

Did you also run through the DTMF sequence (option 2)?

Yes that worked too.

Whats the web address it gives, as I didn't understand what it said?

Well it doesn't look like there's anything wrong with your landline.

Do you have issues with any other numbers or just the bank / the OTP line?

here's the link, just a test number:
https://simwood.com/2014/08/simwood-test-line/

So far getting the otp from the bank, BT's messaging service and yesterday Amazon delivery sent a message that didn't work.

OK, but when you say "didn't work"...can you clarify?

1. Do you receive a call and have to then respond in the call, by entering numbers on your telephone keypad.
2. Do you make a call and have to then respond in the call, by entering numbers on your telephone keypad.
3. Something else?

When I say it didn't work, that is as discribed in my initial post.
Anyway your options it's Number one that has the problem. But number two works.

It seem to be incoming call that fail.

OK that narrows it down.

If this is happening for inbound calls only then, that's something that Vodafone will need to investigate / check on their Digital Voice service.

Log a support call with Vodafone, and tell them DTMF (telephone keypad dial tones) are not being recognised on inbound calls. It appears that DTMF is working correctly on outbound calls.

Well after 3 1/2 hours online to vodafone, I got them to create a ticket. I had run out of ways to describe the problem. "My DTMF (telephone keypad dial tones) are not being recognised on inbound calls." wasn't good enough.

It had got worse in the last few days as their own texts where not getting through, not even ring the phone. This was explained to them god how many times in that 3 1/2 hours.

They obviously had not grasp the situation as they ended the chat with we'll send you a text and you can follow it up from there. And no surprises, no text.

3.5 hours!! Are you sending them a bill for your time?! (joking) 😭😅

I think they work on the presumption that everyone has a mobile. Otherwise how were they going to send you a text if you don’t have a mobile? 🤔

Oh they had been told three times on that chat I did not have a mobile.

Half way through, it was suggested I ring my phone from my cell to see if it works! My partner was watching and I'm not going to repeat her response!

The will to live was fading very fast.

Thanks for giving me the pointers.

Regards.