Hi all,
So i contacted them about using my own router.
Here's the transcript.
I also called and have a recording of the conversation with them saying they would provide me the username and password.


General Info
Chat start time Jan 29, 2017 8:53:44 AM EST
Chat end time Jan 29, 2017 9:02:07 AM EST
Duration (actual chatting time) 00:08:22
Operator Summer
Chat Transcript
info: Sorry for the delay, we are currently experiencing high volumes. Please hold for the next available adviser.
info: You're now chatting with Summer.
Summer: Hi Jon
Welcome to Vodafone broadband!
How are you today?
Jon: Good thanks
Summer:
Glad to hear that!
How may I assist you with Vodafone broadband deals today?

Jon: Can I use my VDSL modem with Vodafone broad band ?
Summer:
Yes, you will be able to use it with Vodafone broadband.

Jon: So you would provide the pppoe user name and password ?
Summer:
That's right.

Jon: That's great. I read that you didn't allow 3rd party routers so that's good news.
Summer:
Please don't worry, you will be able to use it.

Jon: Thanks summer.
Summer:
You're welcome!
When are you planning to order the deal?

Jon: My current contact is up next month so I'm getting quotes
Jon: Thanks for tor help today.
Summer:
Oh okay, please feel free to ask if you've any other query regarding Vodafone broadband services. I will be glad to assist you with them.

Jon: Cheers
Summer:
It was my pleasure assisting you!

Summer:
Have a great time ahead!

Jon: Bye
Summer:
Cheers!

info: Thanks for chatting with us.

They are the cheapest option for me so if the above is for real then i'll give them a try.

Cheers
J

I see you posted to a thread on Vodafone and had it confirmed by others that Vodafone will not supply the broadband password.

Actual Vodafone staff have confirmed it on the forum: https://forum.vodafone.co.uk/t5/Pay-monthly-products...

Edit: Thinkbroadband's affiliate scripts broke the link a bit, one has to scroll down to the staff post.

Edited by Oliver341 (Mon 30-Jan-17 16:17:26)

yep its sucks
especially after i was told both on the phone and in the chat they would.
EE will have to do then.

Vodafone sales staff and retention staff all believe you can use your own router and that vodafone will supply all the necessary connection/authentication details. However the tech team (who are the actual people supplying this info) refuse.

I went round and round in circles with:
Yes you can
No you can't
Yes you can
No you can't.

Vodafone are terrible - they can't even get monthly billing correct - I fail to see how such a large company which primarily only has to bill customers can make so many errors.

Although I cancelled within 12 hrs of my sign up they tool a week to release the grab they had placed on the line, and then a few days after a Vod@cr@p router arrived on my doorstep!