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Yeah, I'd call their technical support and get them to start trouble shooting it with you. With FTTP you should get full speed from the date you connect.
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Do you have their email address please?
Did search for it, but all that came up was the MD's address. 
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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There's a reason it isn't available in the public domain.
You need to speak to technical support before escalating it to the MD.
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Can you post a photo of the "box of tricks" or at least describe it?
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Out of the box Speed Test is https://www.thinkbroadband.com/speedtest/16705971948...
Not bad for first day. I assume this might improve over the coming days?
Is this an FTTP connection or FTTC?
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I now have a reply from MD.
Also found a web chat that worked and they have adjusted something. Another site is now showing 38.65. So double TBB. Will retest here.
Edit - https://www.thinkbroadband.com/speedtest/16706966657... - much better now. 
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Sat 10-Dec-22 18:41:31)
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https://share.icloud.com/photos/054eRsmzSNbj-ii9bD6q...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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FTTP
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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FTTP
The latency is dreadful. Speeds are woeful
Are you testing using a wired connection directly into your router? Don't use WiFi to test.
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They have adjusted something and now getting a much improved test. https://www.thinkbroadband.com/speedtest/16706966657...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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