Ofcom don't regulate individual providers own websites, so there's nothing to "report" to them.

Having said that, community fora often provider user-user support and this can save many queries from needing formal/official CS.

Hey Ripshod,

I thought I'd add some context as I was a mod from the vf forums and I do remember you. The forums were moderated by some additional responsibility staff from the social media team. At the end of march the entire UK social media team were made redundant. The social media side of the job was outsourced to south africa, I guess they didn't want to continue the support.

In reply to a post by orionstar:

the entire UK social media team were made redundant. The social media side of the job was outsourced

I'm really sorry to hear of these redundancies, nothing worse than to lose your job to oversea people who are typically less capable of doing your job.

I wonder if this is the same group who have been doing TT's?

Post deleted by Ripshod

In reply to a post by orionstar:

Hey Ripshod,

I thought I'd add some context as I was a mod from the vf forums and I do remember you. The forums were moderated by some additional responsibility staff from the social media team. At the end of march the entire UK social media team were made redundant. The social media side of the job was outsourced to south africa, I guess they didn't want to continue the support.

Unfortunately, it seems this is the natural way of things. For years we had been struggling with language and knowledge barriers dealing with 1st line support (outsourced to Egypt at the time). But I'm not going to complain, the prices are still low and should remain so for a few years yet.
The recent merger with Three may bring back some normality, though I won't be holding my breath.
All the best with all your future endeavours.