Always been open with them and I was Cellnet's 11th non-internal GSM customer, and my boss was 10th. At the start they issued number in a strict order 08xx nnnn11 and I have had that number ever since, through three companies before my own.
The attitude at O2 comes from the customer first principles that BT instilled when they were part of BT and it still remains. I do see EE moving that way too.
We had an issue with bad coverage and given the size of some of my mobile bills over the years - I hit £1500 in one month around '99 they were happy to provide the cell even with low bills these days,
We’re you on an 850 or 860 number? If you had a number from the start the chances are you were a customer on the “Jupiter” system (if memory doesn’t fail me these were 850) unless you got the contract from Martin Dawes then you’d have been a Lumina customer on the “DISE” system (with 860). Regardless of what you were back then you'll likely be on the DISE system now if you have multiple accounts.
If you were on Jupiter then most likely any good experiences you had (from a customer services perspective) from the midish 90's onwards (but certainly from 2000+) were likely a result of Ventura rather than BT as they ran a lot of that side of the business for cellnet/BTcellnet. They also ran a lot of DISE but from the late 90’s.
Ventura also ran the service provider that most consumers with cellnet phones would be put on to (called - call connections ltd). The system they used was called Liberty and had Securicor, Barclaycard, the link, phones4u, carphone warehouse etc on.
I remember the "big number change over", there were a lot of stubborn people who wouldn't change - one of my first working exeperiences was dealing with these people and negotiating the switch.
Edited by gary333 (Sat 27-Mar-21 22:50:32)