Hi there! We do not include the adapter in our welcome pack, as the phone line is not mandatory with us and not everyone chooses broadband and phone, however, we do have adapters that we can send out if a customer requires it.
Just thought I'd update (in case anyone cared) bought an RJ11 to BT adapter at super cheap from t'internet and it works perfectly despite some bits of hyperoptic saying 'we don't work through BT lines so plugging yourself into your phone line won't work'.
Thanks for all the help guys, very much appreciated!
Pheasant (knowledge is power)
Mon 10-Jan-22 17:10:29