So what are you trying to say here by drawing readers attention to an event that took place some time ago?
That people should be fully informed before making a decision to purchase a product. It is less than a year, I make Sept 2021 only 8 months ago.
Do you work for them by any chance?
No I do not work for them.
There is no supplier that has not got a history of misfortune with the service they provide. Some of it minor, right up to catastrophic and that includes the giants in the computer world.
Your original posting was akin to "I wouldn't touch this company with a barge pole because of this event"; it was not balanced in any way to inform the reader that equally any company they choose to run with could have a future negative aspect to the service provided..
What really matters is the speed and efficiency the company deals with the problem and where the individual suffers a financial loss to be adequately compensated.