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Hi trolleybus,
All systems can have hassles and if it is every blue moon I would tend to take the view that a one off is a hassle but is no big deal and I would use the idiom view that; "Every dog is allowed one bite".
If it is a one off occurrence, then it may be OK but if it becomes a somewhat regular then I would be less tolerant and "Three strikes and your out comes to mind".
The other month, (one of my VOIP providers, ie. Voipify), went off overnight, but my other VOIP provider, (Sipgate), stayed connected. - As soon as one VOIP account went off I knew because the Gigaset phones displayed messages to let me know of an issue.
The internet seemed OK and there appeared to be nothing wrong with the internet or with the Voipify Website, (other than the fact that I could not login). - However, when I contacted Voipify instead of fessing up, they said that it could be my ISP, (ie. Zen), but while I was on the phone it reset.
Next night it did the same and Voipify blamed Zen saying that Sipgste VOIP connected slightly differently. - Zen said it was not them but a router reset, when I called Voipify back, seemed to correct it the issue and it has not recurred since.
Best of luck with it but I would say take one or maybe even two on the chin and possibly use the "Three strikes and your out" idiom if it happens more than twice, especially if they do not quickly fess up.
Maybe try a router reset.
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