Cheers!

Still had no contact from Sipgate. Still working for me.

In reply to a post by _Resonance_:

Still had no contact from Sipgate. Still working for me.

It is the same for me.

Therefore, the Sipgate Account is stll effectively in limbo.

Prior to this decision I was using Sipgate as my main account but now it only has £1 left in it and I very rarely make/receive a Sipgate call. - I would consider topping it up but not until after when/if they end this plan and they decide to keep pre-existing Sipgate Starter Accounts as they are.

After this plan to close Sipgate Starter became public I opened a Voipify Account which is the one that I mainly use now but I have liked being with Sipgate and it is handy to have both.

About 9 months ago, I did contact Sipgate and they replied that they still planned to close Sipgate Starter accounts this year: The reply from Sipgate is as follows;


Hi XXXX,

Thanks for your email and the time you've spent writing it. I've forwarded it to our managers internally for them to read themselves.

Unfortunately, sipgate won't be making any changes in this regard - they have decided to continue moving forward with switching all customers over to sipgate business.

Once your account is also set to be moved over, you'll be notified. At that time, you can email us back in this thread or the email you receive then, and we can close your account if that's what you'd like to do at that time.

Best regards,

XXXX

Sipgate's reason for this change is to get rid of inactive accounts but the planned change has effectively turned most previously active Sipgate Starter Accounts into inactive Accounts, (previiusly in my case Sipgate was my only VOIP Account that I used for all landline calls and in response to this plan I opened a Voipify Account which now my main account),

Perhaps, we should all make/receive at least one Sipgate call every six months to help prevent our accounts from being considered dead.

Cool. Thanks.

Thank you for the interesting post. At the moment the cheapest Sipgate Business account cost £12.95 maybe be + vat.

There would need to be a cheaper offer otherwise I would want to terminate the services I have. A&A have a reasonable offer.

In reply to a post by Fido:

Unfortunately, sipgate won't be making any changes in this regard - they have decided to continue moving forward with switching all customers over to sipgate business.

That is interesting because sipgate mentioned to a German site (teltarif.de) that they decided to keep free accounts of existing customers in May-2023 changing the previous stance reported by the same site in Sep-2022. sipgate reporting that they keep starter plans

Summary is that after feedback from existing users they decided to maintain the starter option for existing users in the spirit of an agile company.

I'm aware this is likely focused on sipgate.de and that there were feature differences between the DE and UK offering and with UK feeling like a 2nd class citizen (e.g. mobiles are not offered in UK still).

Unsurprising really. We've collectively been down this road before with Sipgate around 10 years ago. Nothing really changed then, and nothing will now (for existing Starter / Basic tier users). Different matter for new customers though.

I've not heard a peep from them.

All the folks that have decided to jump have done so of their own accord, as far as I can tell.

I have happily been on Sipgate basic/starter for three years now but am getting slightly worried, having read about them possibly stopping the service, to find my Gigaset DECT can no longer register with the service. Nor can I access it from softphone apps.

I don't known if this is related to the fact that I lost connection with the service when my broadband went down for nearly three days (Virgin Media, who else?). I sent them an email, awaiting response.

If the Gigaset DECT is an N300 you could powering it off and on. You could also have a a second VOIP a/c such as from A&A for a few £s per month.

Can you log in to your Sipgate account? I'd expect that to show if your service has gone.
Might also be worth checking your SIP password hasn't changed on there.