Hi,

In reply to a post by Ancient_Mariner:

I wonder how BT and/or OR handle a sales request for a second telephone line for a fax machine?

Presumably the same way they would handle any request for something they don't sell? Probably along the lines of "no we don't sell those, have you though about [x] instead?", where [x] is the nearest thing to what you want that they think you might buy.

In reply to a post by Ancient_Mariner:

I wonder how BT and/or OR handle a sales request for a second telephone line for a fax machine?

Cheers!

I get the tongue in cheek aspect of this, but it does prompt the question how do BT and OR handle a request for a second telephone line? At all?

With the DV adapter being firmly integrated into the router, it looks like another phone line either requires another fibre [which is the thinking of copper telephony] or a standalone ethernet DV adaptor, in which case no one would need BT as their ISP to have a BT phone line.

"Wow, two phone lines? Sounds like you're a small business, let me have someone talk to you about BT Cloud Voice."

I dare say with the massive reduction of call minutes over the years , it’s much more likely that in domestic situations no telephony at all is needed rather than a domestic consumer wanting more than one ‘number’ or multiple lines on the same directory number …..the USO was always a requirement to provide a basic telephone service, a single ‘line’ satisfies the universal service obligation, provision of multiple lines was always a commercial decision, if financially it makes no sense to provide them , there is no obligation for BT to do so , so in these post WLR days , on the few occasions where a domestic consumer requires more than one ‘line’ provided , if that comes with a (paid for) second broadband service chances are it’s is a request that’s considered ,( if SoGEA a second copper pair with its own router/DV port , if FTTP a multi port ONT or two separate ONTs but both with their own router ) ….should the request be for a telephone only second service. and the customer doesn’t want a business solution, then presumably BT will simply request that they find an alternative provider that can satisfy their requirements, if that’s at the cost of losing a customer, so be it.
All speculation on my part , but I don’t suppose BT are inundated with these type of requests.

Edited by Iniltous (Mon 17-Mar-25 14:27:35)

In reply to a post by Ancient_Mariner:

I wonder how BT and/or OR handle a sales request for a second telephone line for a fax machine?

They’d probably laugh at Fax, and sell you an expensive solution for a second VOIP service. Many VOIP services and ATA’s support fax if you must.

In reply to a post by jchamier:

In reply to a post by Ancient_Mariner:

I wonder how BT and/or OR handle a sales request for a second telephone line for a fax machine?

They’d probably laugh at Fax, and sell you an expensive solution for a second VOIP service. Many VOIP services and ATA’s support fax if you must.

Pretty badly on the whole.

Not sure why anyone would want to have a physical circuit to run a fax machine, when you've been able to email and instant message attachments for decades. Even mom and pop suburban/country conveyancers have moved with the times. Ot just subscribe to a virtual fax service. There really is minuscule need for a (physical) fax machine nowadays.

In reply to a post by Ancient_Mariner:

I wonder how BT and/or OR handle a sales request for a second telephone line for a fax machine?

With laughter?

(More seriously: I believe some ATAs *are* capable of taking modem tones and encapsulating them over SIP. But really, if you're stuck in this situation, it's time to find another job)

In reply to a post by Pheasant:

Pretty badly on the whole.

Agreed; they are pretty horrendous to get working. Avoid!