I also agree with that. 123-reg are useless at answering email support.
10 days for an answer, and then only to ask if i still had a problem, not answering the original query

I won't be adding any more with them.

Exactly what I warned about!

I had a similar problem with 123-reg, and it took over 2 weeks to sort it out. I had to go through Pipex hosting and demand to speak to one of the managers before I could even get them to accept that they had made a cockup. 3 weeks after registering the domain I was first able to use it.

Yes, that is the route I had to go, eventually. I am still waiting for responses to my emails to support - after 6 months!