Correctimundo !!!!!!!!!!!!!!!!

In reply to a post by TrevorSP:

Correctimundo !!!!!!!!!!!!!!!!

I did have a look around the net to see if theres been any other issues with the company and could seem to find any.

You should read their company reports for the last three years, talk about a stone dropping ! ! ! ! In my personal opinion of course !

In reply to a post by TrevorSP:

You should read their company reports for the last three years, talk about a stone dropping ! ! ! ! In my personal opinion of course !

Oh dear. My main concern is that that your not having any joy after nearly a week.

Are you paying monthly or annually?

Paid up 'till end of March next year, however, that will come back through the small claims court if required.

There is a largish update after today, but I am shattered, so I will post again tomorrow with my findings after roaming all around Brentwood in Essex from address to address !!! Thank God for TomTom ! ! ! !

Eek. I'd say if you've not got a recent backup, to take one as soon as you can - just in case.

Matt

Oh dear how many accounts did you have with them

Only about 80 a/s, so not nearly as bad as some of my friends!

However, it would appear that there have been some genuine misunderstandings and that things are about to change. This has however, not changed my mind that I need to change companies within the next month at the latest.

Firstly I went roand to their office, the address I got from their website, and although I could see staff in there, there was some notices saying, "CUSTOMERS, please email our offices, we do not allow visitors for security purposes"

I found a letter box and dropped off my letter of complaint anyway, I had three copies, so I had to get rid of at least one !

Not to be deterred, after that mornings check with Companies House, I went round to the companies registered Office, the two main directors (Husband and Wife) house! Very nice house and very nice people, just happen to be on holiday at the same time ripping out their old kitchen or something.

However, it was their registered office with CH so I had a right to be there during office hours if nothing else but to ask to see their "Record of Members" Books and their latest public company accounts, although I already had them in my hand from the checks I did in the morning.

They were incredibly surprised to see me there and the guy was built like a brick house and towered over me. I went into complaint mode and read my letter out to him after giving him a copy to follow, along with several "Encs" the guys face litterally changed colour before my eyes, to white !!!

He agreed with everything I said and with the way that I had gone about it too, because of the mail strike you understand.

This is what he said, in a very summed up nutshell.

It was very unusual for him or his wife not to be in the office, this is the first break they have had since the last takeover about two years ago and they had "Trusted" the staff to "get on with it" whilst they were away.

He said he was very shocked and dismayed at the way I had been treated and would look into it on Sunday and write me a full report and what they would do to rectify it my mid day monday.

SOoooooooooooooooooooo. I await mid day Monday to see what transpires. They offer and do have 24/7/365 support, so I guess he will be in there today or tomorrow to find out what has been going on for the last two weeks whilst they have been away.........

Maybe it is a case of "Whilst the cats away" but we shall wait and see.

I fully intend to move the most important sites to a new host next week and I also intend to bring the remaining ones over before my yearly contract expires with them at the end of March next year.

I am kind of thinking that a change is as good as a rest and I fancy a company that actually answers the phone whilst the boss is out!!!!

It is funny really, I have been staying with them out of loyalty for a long time, for ages in fact and it was only this last week or so when I started looking around that I found some excellent companies out there with decent track records too of over five years that I would consider because they offer much more for much less ! ! !

So in the end, no matter what the outcome of this little spat, I think a change is in order, some immediately and some before the end of the contract whcih gives me a lot of time to plan and move one by one and not in a mad dash and let mistakes creep in ! ! !

We have full backups of all our a/c's including mail etc.
We take and CHECK them weekly during a Sunday Morning starting at around 3am and ending about 5 I think, haven't checked the exact times for a long time, I just know that should the worst happen, they work ! ! ! !

We have two very important ones that change hourly during a working week and they are continually backed up as you would expect.......

Well, believe it or not, this started affecting us on 17th September and here we are now in November, with the situation worse than it was.

Just to let you know what has happened. I got sick of waiting on hold for customer support, some of it over 3 hours or more! I couldn't get a reply to emails and none of their Ticketing system was ever producing a reply either.

I went to Companies House on line and downloaded their last three years accounts and the names and addresses of their directors etc. Cost less than a tenner for everything that I wanted.

The first thing that I noted was that their profits that they were enjoying a couple of years ago, look like they are now non existant, in my own personal opinion of course and from my own interpretation of their filed and public accounts!

Anyway, I drove down to the "New" Registered office to see someone and found myself at a not so ordinary House, rather run down actually, in my personal opnion and found the Director, who was currently ripping out his kitchen and making way for a new one or something!

I gave him the letter that I had taken with me and then we discussed it. He basically blamed it all on his absence during his holiday, but promised to look into the next day regardless.

I asked how I was going to contect him to get the results and to discuss it further with him and he said "Don't worry, I will ring you". He has as of now, never rung either our work, house or mobile numbers.

Has anything been done, from where I sit, I would say NO ! ! ! Unless you count just more promises to sort it and that they take security very seriously.

Meanwhile three of my sites were infected again. I cleaned them up and they are now waiting for Google to check them before they will put them back on their search engine. However, I have found Google Webmaster tools very informative.

When all this started, they only had about a dozen or so sites infected on their server, now as of today they have 130. The google report is below if you are interested.

The company are adament that it is something on our workstations, presumably meaning that all 130 website hosters have the same virus/trojan on the PC's that they use to upload to their servers.

Needless to say as soon as he said that, we went overboard and scanned everything that moved or didn't move in the house and even wormed the dogs, but found absolutely nothing, so I have asked him what we should be looking out for, what kind of trojan,worm or virus, as he is so sure it is client based and he has yet to reply, as normal!

I would be obliged if someone would take a look at the two Google reports below to see what they make of them..............
The first shows our now clean website, the second is a report on their server and if anyone can shed any light on what "Client side malware" could do this I would dearly love to know!

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Google Report One on our website that was infected

Safe Browsing
Diagnostic page for manorhousephotos.co.uk
What is the current listing status for manorhousephotos.co.uk?

Site is listed as suspicious - visiting this web site may harm your computer.

Part of this site was listed for suspicious activity 6 time(s) over the past 90 days.

What happened when Google visited this site?

Of the 3 pages we tested on the site over the past 90 days, 2 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2009-10-24, and the last time suspicious content was found on this site was on 2009-10-24.
Malicious software is hosted on 8 domain(s), including search-box.in/, plcscanner.com/, safetysecurityplus.com/.

1 domain(s) appear to be functioning as intermediaries for distributing malware to visitors of this site, including search-box.in/.

This site was hosted on 1 network(s) including AS35591 (PROVIDERONE).

Has this site acted as an intermediary resulting in further distribution of malware?

Over the past 90 days, manorhousephotos.co.uk did not appear to function as an intermediary for the infection of any sites.

Has this site hosted malware?

No, this site has not hosted malicious software over the past 90 days.

How did this happen?

In some cases, third parties can add malicious code to legitimate sites, which would cause us to show the warning message.

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Google Report Two on one of their servers

Safe Browsing
Diagnostic page for AS35591 (PROVIDERONE)
What happened when Google visited sites hosted on this network?

Of the 301 site(s) we tested on this network over the past 90 days, 131 site(s), including, for example, chs-ltd.co.uk/, trades-directory.com/, sailing-by-st-ives.com/, served content that resulted in malicious software being downloaded and installed without user consent.

The last time Google tested a site on this network was on 2009-11-04, and the last time suspicious content was found was on 2009-11-04.

Has this network hosted sites acting as intermediaries for further malware distribution?

Over the past 90 days, we found 3 site(s) on this network, including, for example, scruntlehawk.com/, wilsoncentre.com/, worcesterdaynursery.co.uk/, that appeared to function as intermediaries for the infection of 3 other site(s) including, for example, marbellabam.com/, daynurseries.co.uk/, the-arena.co.uk/.

Has this network hosted sites that have distributed malware?

Yes, this network has hosted sites that have distributed malicious software in the past 90 days. We found 3 site(s), including, for example, scruntlehawk.com/, wilsoncentre.com/, worcesterdaynursery.co.uk/, that infected 3 other site(s), including, for example, marbellabam.com/, daynurseries.co.uk/, the-arena.co.uk/.

Next steps:

Return to the previous page.

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H E L P

Does this make sense to anyone at all !!!!