Hi,

Sorry for the late reply, just to clarify ...

We use BT Max Standard and Premium products, and offer an "up to" 8Mbps service like any ISP using broadband max products.

The only promise we make is that we'll spend time with any customer who wants it making sure they get best performance out of their line, within the bounds of their line quality and exchange contention.

To further add to this we're not trying to compete based upon price, so will clearly not appeal to many where price is the deciding (or major contributing) factor, but do appeal to those who require a certain level of service from their broadband ISP - for example wanting UK Telephone Support, or no traffic shaping on their connection etc.

Hope that clears up any confusion there might be about what we offer.

Regards,

Mark
http://www.fast.co.uk

Edited by fast (Sat 03-Mar-07 21:18:53)

Fast connections without any P2P restrictions or port blocking.
Top reliablility. (100% in my experience)
The best ever customer support i have ever experienced from an ISP.
Good old fashioned individual attention and service.

These are facts that do not appear on ISP rating tables; but it can make a huge difference. Fast.co.uk provide them with middle of the road pricing.

Edited by BlueMax (Mon 05-Mar-07 19:20:04)

I have just joined Fast.co.uk. You get what you pay for, UK based phone support, answered quickly and unfailingly courteous. I needed to ask them for help setting router up and they very patiently explained it to me. i have heard/read horror stories about all isps but if you look around on the reviews most comments about Fast.co.uk are very positive. Would I recommend to others? Yes definately!

How much central pipes does Fast Co Uk have?

Having been with some of the really big providers before I don't think the number of pipes makes a difference as a provider could have 10 centrals all heavily loaded with traffic management in place, where as another could have 4 pipes with users doing less, not downloading 24/7, and therefore not needing traffic management so giving a better service to those users.

So the amount of pipes makes little difference IMO, it's more down to how they're managed, and what type of customer is on them.

I don't think that have their own pipes but instead takes wholesale feeds from other providers.

I would tend to agree that strictly speaking this is not an important point

In reply to:

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So the amount of pipes makes little difference IMO, it's more down to how they're managed, and what type of customer is on them.

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I am waiting for my mac to arrive and i am looking for recommendations,i am not a heavy d/loader,but good service is my first priority.

sorry but idnet does all this plus better.

IDNET

PLEASE GET YOUR FACTS RIGHT

Home PAYG Up to 448U/L Up to 8MbD/L 14.99 1 47 / Free Migration 1
Home Lite Up to 448 Up to 8Mb 17.99 1 47 / Free Migration 5

Home 2000 50:1 256 Up to 2Mb 24.99 1 47 / Free Migration 30

Home Max Up to 448 Up to 8Mb 24.99 1 47 / Free Migration 30
Home SuperMax Up to 832 Up to 8Mb 34.99 1 47 / Free Migration 60 (15GB 8am-1am)****

All free and personal support from UK. Exceptional service and reliability.

People who answer these querie really should do their research.