Cancelling a Zen Internet broadband service

Has anyone else had any problems with Zen Internet (well, other than having their credit card information leaked)?

I've been trying to cancel my broadband service with them, and they're simply trying every trick in the book to avoid it, e.g. "sorry, we never got your letter", "try registering through the customer portal - what's that, you can't? Well, we'll do it for you (honestly)". Oops. Didn't that work either, oh dear. You could always try writing to us."

And so on.

Does anyone know of someone with teeth (other than my solicitor) who can get them to behave like an honourable business and cancel the service?

Hello,

I'm sorry to hear of the problems you're experiencing with cancellation - that certainly isn't normal. It sounds like there have been genuine issues which have caused problems in processing your cancellation.

If you can PM me your details I'll get somebody to contact you to ensure this issue is resolved.

kind regards,
Phil D.Long