Will need to choose ISP soon..

We're hopefully moving home in a couple of months, so I will be looking for a new ISP for my new home. I'd like up to 8mbs, and our useage is probably typical of a family.. my girls like to play online games (cbeebies etc), and the eldest likes watching some bits on YouTube. I do some web design, and run a fairly busy forum, so am on quite a bit.. and I download occasionally.

I'd ideally like around the

Hi M, do you have Sky? Or perhaps the Enta resellers;

Thanks.. we do have Sky, but I saw lots of bad reports when it first launched broadband.. not sure how it is now. I'm with F2S at the moment, and personally haven't had any problems, and I'm also looking into Demon. Thanks for the compare link.

Is the area you moving to LLU unbundled???

If it is you could have betheres lite service with upto 24Mb download speed and 4 gig of included usage for just 14 quid a month, or if thats not enough go for their unlimited package for just 24 a month.

If its not a bethere area check if its a easynet/ukonline/sky area... you can get a ukonline LLU upto 22Mb service for just 24.99 a month, which is good as unlimited (500 gig) or if you dont need all this speed they do a LLU 8Mb service also for just 19.99 a month which is bang on your budget

If the area you are moving doesnt have LLU services, consider a Entanet reseller (ukfsn, adsl24 and viviciti in particular) the entanet resellers wot give you as much speed as an LLU service in most cases but they all know their products well and provide a solid reliable connection. My advice though is get a LLU service if you can and break free of BT max services and all the silly caps they have.

Thank you, that's food for thought.

I just moved from Pipex to Sky and must say that I am impressed so far, router arrived promptly, activated the day they said, worked as soon as I plugged it in and billing has been spot on for the move over. I have not had a problems so can not make any comment on customer service.

Pipex have gone down hill so I would not recommend them but the Enta resellers seem to have a very good rep and had I not had the choice of Sky would have gone with one of them.

Oh I am on the Max service, sync'ing at just under 16Mbit. Hope gives you a little bit of help regarding Sky, well my 2 pence worth anyway.

Hi,

if you are considering demon have a look at the email below. I would suggest not using them

Regards Stuart

P.S. I have blanked out contact details for obvious reasons - everything else is unchanged

> From: [email protected]
> To:
> Subject: RE: FW: Your Demon Broadband Order: Application Acknowledgement FAO Nathan [486991:179958]
> Date: Mon, 14 May 2007 11:12:54 +0100
>
> Dear Mr Catt,
>
> Thank you for your email dated 14th of May 2007.
>
> With reference to your email, we regret we our unable to locate an ADSL order registered in our records for the installation telephone number '0207733****
>
> In view of this, I kindly request you to register for a new connection by contacting our Sales Team on 0800 027 0966 to place an order or alternatively you could signup online through our web site www.demon.net for an ADSL service.
>
> We hope this has been of some assistance to you. If you have any further enquiries please do not hesitate to contact our customer services team on 0845 272 2666.
>
> Kind Regards,
>
> Demon Customer Services
> Open Monday to Saturday from 8am to 8pm * 0845 272 2666 Please send all replies to [email protected] or alternatively initiate a live text chat via http://www.demon.net/helpdesk/helpdeskchat.html
>
>
> For network, maintenance and service information please go to http://www.demon.net/helpdesk/networkstatus/ or call the Demon Free phone Status Line on 0800 027 0384
>
>
>
> Demon Internet
> Thus Group PLC
>
> <DISCLAIMER>
> The contents of this e-mail may be confidential in nature and is a copyright work belonging to Thus Plc. This email may not be copied or disseminated without the prior authorisation of the author, whether by forwarding or copying this email in
> reply except as stated below. The recipient of this email may reply to the author with a copy of this email attached but may not copy other addressees. This e-mail is intended for the above named addressee only. Should you receive this e-mail in error please contact Customer Services on 0845 272 2666.

> > Date: Thu, 10 May 2007 10:30:00 +0100
> > From: [email protected]
> > To:
> > Subject: Your Demon Broadband Order: Application Acknowledgement
> >
> > Dear Customer,
> >
> > Thank you for your broadband order. We will now be provisioning your product which will take up to 10 working days.
> >
> > What happens next?
> >
> > Stage 1: Check Your Details
> > The details shown below provide confirmation of your order, please read them carefully to check that they are correct. If you find there is an error please email [email protected] with any necessary corrections. If the information shown is correct then you need do nothing further.
> >
> >
> > Product: Demon Home 8000
> > Service Phone: 0207733****
> >
> > Installation Contact Name: Mr Stuart Catt
> > Company Name:
> > Company Registration Number:
> > Business Description:
> > E-Mail Address:
1

> > Building Name/Number
> >
> > LONDON
> > LONDON
> >
> >
> > Technical Contact Name: Stuart Catt
> > Building Name/Number: Thomas Murray
> > Address:
> >
> > Billing Contact Name: Mr Stuart Catt
> > Building Name/Number:
> >
> > Transfer from Existing Product? no
> > Hostname: catt
> > Security Question: Mother'S Maiden Name
> > Security Answer:
> > Additional Microfilters: 2
> > Thomson Speedtouch 330 (USB Modem): 1
> >
> > Payment Method: Direct Debit
> > Payment Frequency: Monthly
> >
> >
> >
> >
> > Stage 2: Local Exchange Check
> > Your order will be processed and some initial checks made on your local telephone exchange. The Broadband Provisioning Team will contact you via email within 5 days to confirm whether we can proceed to the next stage of the application process.
> >
> > Stage 3: Line Check and Activation/Installation Date Following initial checks, your order will be passed on to BT Wholesale. BT will perform further tests on your telephone line to determine its suitability for broadband.
> >
> > Assuming the result of BT&#8217;s tests are positive we will email you an activation date for your broadband and dispatch your Welcome Pack and any hardware you&#8217;ve ordered with your service. If you have applied for a product that has a managed install, or requires the conversion from an ISDN line, you will need to confirm the suitability of the date and time we have given you for installation. For other services you need do nothing further.
> >
> > While the majority of broadband orders progress without any problem, there is still a minimal chance your order may be delayed while BT confirm the line capability. If this is the case we will keep you fully informed via email.
> >
> > Order Status
> > For an update on the progress of your order, please call our automated Broadband Order Tracking service on 0845 275 5527 or visit www.demon.net/broadbandorderstatus.
> >
> > Service Cancellation
> > If you need to cancel your order prior to your activation date you may be liable for cancellation charges. For details of these charges please refer to our Broadband Terms and Conditions by clicking on the link below:
> >
> > http://www.demon.net/helpdesk/producthelp/tandc/adsl/adsltermsandconditions.html
> >
> > We accept this order on the basis that the person named above is the same person who is contracted to BT Retail for the service telephone line.
> >
> > Thank you for choosing Demon Broadband services.
> >
> > Kind regards,
> >
> > Demon Broadband Provisioning Team