Don't know about that, but new MAAF signups go through Plusnet centrals without traffic shaping. Older MAAF customers still AFAIK go through Brightview centrals.

Regards,
Steve

In reply to a post by sjr:

Don't know about that, but new MAAF signups go through Plusnet centrals without traffic shaping. Older MAAF customers still AFAIK go through Brightview centrals.

Seems that About Us is out of date then.

Why on earth don't Plusnet extend their Broadband Your Way Pro data allowances then rather than mess about in this confusing way? Plusnet is a much better established brand than Madasafish.

Don't forget that 2-3 years ago Plusnet were seen as a bit of a joke, that reputation is taking a long time to shed. MAAF I don't think has ever really had its name in the gutter.

In reply to a post by Capvermell:

In reply to a post by sjr:

Why on earth don't Plusnet extend their Broadband Your Way Pro data allowances then rather than mess about in this confusing way? Plusnet is a much better established brand than Madasafish.

I have already answered you.

Madasafish simply appealed to people who liked ISPs with trendy names. It doesn't have a reputation for quality of the IDNet, NewNet or Zen kind.

Its obvious that Broadband Your Way Pro needs to have more than one data allowance available and/or if its only going to have one allowance level that it should be 30Gb and not 15Gb to compete with the opposition (i.e. Zen, Newnet, Entanet).

BBYW Pro does NOT have a single Data Allowance. It is completely flexible in 2GB chunks above the base 15GB.

If it has any shortcoming, it is that it doesn't (currently) suit the needs of LOW usage customers.

Hi,

Brightview is part of BT Retail. Madasafish is now a trading name of Plusnet. The MAAF packages are based on a Pro profile, and all traffic is in the Gold traffic queues.

We're in the process of moving MAAF customers off their own pipes and onto the Plusnet centrals, which should sort some of the peak time problems.

In reply to a post by mand_beckett:

Brightview is part of BT Retail. Madasafish is now a trading name of Plusnet. The MAAF packages are based on a Pro profile, and all traffic is in the Gold traffic queues.

So About Us on the madasafish website is therefore clearly out of date and inaccurate?

We're in the process of moving MAAF customers off their own pipes and onto the Plusnet centrals, which should sort some of the peak time problems.

What kind of service level would you expect them to be receiving in Plusnet terms? Is it Broadband Your Way Option 4, Broadband Your Way Pro or quite what exactly?

In reply to a post by Capvermell:

In reply to a post by mand_beckett:

Brightview is part of BT Retail. Madasafish is now a trading name of Plusnet. The MAAF packages are based on a Pro profile, and all traffic is in the Gold traffic queues.

What kind of service level would you expect them to be receiving in Plusnet terms? Is it Broadband Your Way Option 4, Broadband Your Way Pro or quite what exactly?

You definitely cannot read sentences of more than six words can you, nor remember one sentence once you start reading the next!

In reply to a post by Capvermell:

So About Us on the madasafish website is therefore clearly out of date and inaccurate?

Nope. Brightview is part of BT, as is Plusnet. The Madasafish product is provided by Plusnet.

In reply to a post by Capvermell:

What kind of service level would you expect them to be receiving in Plusnet terms? Is it Broadband Your Way Option 4, Broadband Your Way Pro or quite what exactly?

They will get a Pro profile, as they do now.