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Standard User Voy
(newbie) Fri 31-Jul-09 09:07:24
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UK based Call Centres


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Can anyone recommend a broadband ISP with good telephone help for non-computer-literate people. Call centre must be based in UK or Ireland as the users-to-be are elderly and with imperfect hearing.
Standard User deleted
(deleted) Fri 31-Jul-09 11:42:04
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Re: UK based Call Centres


[re: Voy] [link to this post] 		 
BT
Standard User deleted
(deleted) Fri 31-Jul-09 11:42:40
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Re: UK based Call Centres


[re: deleted] [link to this post] 		 
or the Post Office. Although they're in Ireland.


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Administrator MrSaffron
(staff) Fri 31-Jul-09 12:08:11
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Re: UK based Call Centres


[re: deleted] [link to this post] 		 
You sure? Much of the BT Total Broadband support is based abroad and on VoIP lines that seem to less than perfect, or very poor headsets are used

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Fri 31-Jul-09 12:23:16
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Re: UK based Call Centres


[re: MrSaffron] [link to this post] 		 
remember reading recently that BT were dumping their offshore call centres to keep their british work force employed.
Standard User sjr
(fountain of knowledge) Fri 31-Jul-09 14:27:39
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Re: UK based Call Centres


[re: Voy] [link to this post] 		 
O2
Zen
IDNet
Newnet
Plusnet
UK Online

to name a few, though if UK Online or O2 LLU is not avalilable then avoid as the BTW flavours of their respective services are dire.

Regards,
Steve

Edited by sjr (Fri 31-Jul-09 14:28:28)
Standard User deleted
(deleted) Fri 31-Jul-09 15:20:51
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Re: UK based Call Centres


[re: sjr] [link to this post] 		 
In reply to a post by sjr:
O2
Zen
IDNet
Newnet
Plusnet
UK Online

to name a few, though if UK Online or O2 LLU is not avalilable then avoid as the BTW flavours of their respective services are dire.

Regards,
Steve


I believe that some of Plusnet's support calls are routed to South Africa.
Standard User deleted
(deleted) Fri 31-Jul-09 15:24:59
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Re: UK based Call Centres


[re: sjr] [link to this post] 		 
You can add Entanet, and their direct resellers including UKFSN, to that list.
Standard User sjr
(fountain of knowledge) Fri 31-Jul-09 15:52:06
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Re: UK based Call Centres


[re: deleted] [link to this post] 		 
I know that Madasafish have their call centre in SA but I wasn't aware that some calls to Plusnet were routed there too. Thanks for pointing that out.
Standard User sidneyk
(experienced) Sat 01-Aug-09 00:34:05
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Re: UK based Call Centres


[re: Voy] [link to this post] 		 
AAISP - they don't have a call centre as such, you actually speak
directly to their Technical Staff based in the UK!!!

AAISP
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