Will my speed decrease ?

Hi,
Hopefully not a thick question

I am currently with talk talk, get speeds of 3MB, which is up on my previous of 1MB from BT, however I did follow some tips on the internet that I believe helped improve the speed. (cut the bell wire)

I am currently looking at moving, my aim is to get the fastest speed possible not cost based (within reason), Talk Talk is LLU, as is Sky, and ASDL 2 is being installed before March 12.

My question is, if I move to sky, who at present show my download speeds esimated at between 2-5Mb, will I lose out on the ASDL 2 that is being installed.

Or am I just over complicating things, and it doesnt matter who I use.

Thanks in advance for helping a very confused person.

Also will a decent router make a difference to speed ?

It does not matter who you use, if you are going to be on ADSL2+(LLU) then the connection speed will be the same.
The exception is if you are going on ADSL2+ (BT Based) as you will then have the BT profile system that can make a difference on the line.

In reply to a post by vivaciti:

... then have the BT profile system that can make a difference on the line.

I don't think it does really these days. Instant updates, and 88.28% of profile. Depends how much of that 88.28% can be turned into real throughput of course, but for example on O2/Be it is impossible to get throughput above 84% of sync.

Can you see if you can find and post your line stats from your router. See here for help finding them.

Also, if you are able to do that, please do a dosconnect and reconnect immediately before reading the ones you are going to post. That will give us good information about your line, so that we can give you far more accurate figures than the estimates in the databases.

Do you have a stable connection, or does it disconnect at times?

It does although granted not as much as it used to, but still lose some of your throughput from it, and it does still cause problems when someone has a line issue, or just trying new kit etc.

Thanks for all your promt replies, much appreciated.

One of the reason I am looking to get away from talk talk, is that the line disconnects on a regular basis (or at least appears to), and on Sunday I lost connectivity completely. After many hours on the phone to level 1 & 2, I spoke to level 3 yesterday, who was fantastic, he talked about my connection speeds being all over the place, which could be down to me not having filters in every socket, but even connected to the master socket directly, something was to high and meant that the LAN was constant. (cant remember what that was)

The result is that he is sending me a new router (+filters), and given me instructions to get the router results so I will publish them on here to, as the user name + password did not work on the current router.

I have regained internet connection again this morning, albeit at snails pace.

Once again thanks, some of the technology talk is sort off making sense now.

Upstream line rate 64
Downstream 576
Upstream SNR 3
Downstream SNR 8.4
Upstream line 31.5
Downstream line 63.5
Upstream output 10.7
Downstream output 14.8
Upstream crc 8
Downstream crc 0
Upstream fec 0
Downstream fec 4

I used to get a speed of 3.5 mb now I only get 0.5 mb, and it takes over an hour to connect to the Internet if not longer if I turn the router off.

Well from that and what you have told us earlier we can see there is a fault somewhere, but until you have the new router and filter it's imoossible to say much more, as it could easily be the router or a filter.

Have you tried changing the filter?

Errrrmmmmm.

Does the landline phone work OK? (Just in case you spoke to them using a mobile).

Tired different filters, but still no joy, as I left the house today I noticed it had stopped working again.

New router should be here tommorow, in terms of the phone line, I actually dont use it and havent even got one plugged in (everything is text now days!), I shall take the works one home tonight and try that.

Thanks !

The reason I ask is that this sort of huge drop in sync can happen when one wire of the pair has become disconnected somewhere.

Broadband can work very crippled using one. Phone can't - it needs both.

Im guessing, probably wrongly, if I put a phone into the test socket then this will answer the question.

If there is a problem with the wire, and that is in the socket I normally use, would it affect the test socket...if that makes sense ?

The router at the moment is in the test/master socket.

Yes, you need a (preferably corded) phone plugged directly into the test sockt. No filter, no router. If it doesn't work then it is a line fault to report to your phone line rental company. It would be a good idea to do the Quiet line test first. 17070 option 2 - it should be silent. (I assume in fact the line is with TT as well as the broadband). Don't mention the broadband issue as that could send them off on the wrong track.

It's unlikely to be the incoming wire detached inside the rear section of the master, but even if it is that is their problem - they need to get Openreach out to fix it.

It is more likely it is outside the premises.

But if the phone works fine, back to square one. A broadband issue.

You can get a cheap corded phone from many places. Useful to have. We have one tucked away in a cupboard.

Thanks for your advice, I followed it and got a cheap corded phone to plug in.
The result was that there wasnt even a dialing tone, so I rang TT, who wouldnt let me record it as a seprate fault or even go through to a different department.

They run more tests, and was adamant that there was nothing wrong with the line, but as they couldnt argue with the fact the phone was not working an engineer to get in contact within 48 hours.

Also if you ring the number from a mobile, its engaged, does this mean anything ?

Dunno. But if the line was with BT they would now have any incoming calls diverted to your mobile for you,(OK there aren't any), and a small credit on your bill every day the landline doesn't work.

Anyway, at least we know the cause, and the phone fix will fix the broadband.

Thanks for your help.

Despite TT's insistance that it was an internal loop, someone came out and identifed the problem as being a corroded wire, and also sky inserting an extra wire that was not helping the broadband conectivity.

Without your advice, I dont think I would have been confident enough to have the engineer round as TT were adamant I would have to pay.

Think I shall leave moving at the moment as the speed, altough only 3mb, given my luck would be lower should I go elsewhere

Once again thanks !!

Great .

It isn't easy to tell on a line as long as yours appeared to be in that first set of stats whether there is any further improvement possible, but my feeling at the moment form those stats and the fact it is TT is that you may be able to get more, both from TT and from pretty well anywhere else you went to.

If you do a reconnection during daylight, then take the stats immediately afterwards and post those, I'll have what I need to know

In reply to a post by RobertoS:

I don't think it does really these days. Instant updates, and 88.28% of profile. Depends how much of that 88.28% can be turned into real throughput of course, but for example on O2/Be it is impossible to get throughput above 84% of sync.

This is incorrect BT Profile only do 88.23% maximum (not 88.28%)

Edited by adslmax (Fri 27-Jan-12 02:16:37)

Hi, hope this covers the line stats

Mode. Adsl2
Type annex 2
Rate 2823 Downstream
764 upstream
SNR margin 8 down
9 up
Att 60 down
35.6 up
Output up 12.3

I don't know what any of that means, and can't understand why it says asdl2??

What time of day did you connect, (daylight connections are best), and are you using a different router from before?

Hi, it was today I turned it on and off, and yes they sent me another router that they said was better.

It was not connected to the master socket though, does that make a difference?

In reply to a post by Buckly999:

Hi, it was today I turned it on and off, and yes they sent me another router that they said was better.

It was not connected to the master socket though, does that make a difference?

The only place for a reliable test of what they are putting down the line is through the test socket, on the wall at the back in this pic. No extension leads either. Router >> ADSL cable >> filter >> test socket.

If just getting stats, which is what we need first, then connecting wirelessly to that setup is fine. If doing a speed check then ethernet connected to the router in that setup is best, even if it means moving a computer.

The difference between a setup as I describe there and anything involving a wired or plugin phone extension cable is often over 1Mbps, and I have helped several people in the past where it has been over 2Mbps.

During daylight is also by far the best time to connect for this purpose.