Move to Plusnet from BT based on price am I stupid?

Found the BT HomeHub3 worked great wirelessly in my home with thick walls is Plusnet's router as good please?

Thinking of moving to save a bit of dosh is this false economy in your opinion please?

I'm on a Market 1 8Mbps exchange getting 7mbps.

thanks
Jamie

How much would you save and who is your line rental with? Bearing in mind the migration charge if you don't move your phone to PN as well as the braodband, and the Market one prices are far higher than the headline ones.

Are you out of contract on the phone line? Is cost-cutting the only issue, and you are otherwise happy with the BT Broadband?

Are we right to think your exchange isn't WBC-enabled either?

I think you might be better ringing BT for a MAC and seeing if you get offered a retention deal .

RobertoS

Many thanks for your prompt and helpful reply.

Yes I'm Market 1 and yes PlusNet order process (test only) gave £7 pm higher price than headline rate with no explanation but with first year discount still much cheaper than BT and 4 X bandwidth I have now.

Yes out of contract on the phone too

Cost is the main issue (pensioner & student with OU

Been happy with BT

Called BT at your suggestion and they couldn't move much really and have a MAC code as a result. They said they just couldn't compete with PlusNet (even though they own it ;-(

Would take out annual line rental with new supplier

The BT Homehub3 has been brilliant in our house with thick walls only hope the Thomson Technicolor 582N is as good ?

Jamie

In reply to a post by jayteepics:

and 4 X bandwidth I have now.

How can you possibly quadruple your current 7 Megs, i.e. 28 Megs, when you don't even have WBC ADSL2+ there, let alone Fibre?

The HomeHub 3 will work in standard trim with Plusnet broadband.

Oops I meant my allowance from 10Gb pm to 40

Thanks.

Is the Plus net router as capable as the Home hub 3 though?
Jamie

No, but why worry when you are so happy with the HomeHub 3. If you don't take the PN router there is no contract tie-in, or at least that was the case last I know.

LOL!

In reply to a post by professor973:

No, but why worry when you are so happy with the HomeHub 3. If you don't take the PN router there is no contract tie-in, or at least that was the case last I know.

The Essentials product has a 12-month minimum term, or a more expensive monthly contract option. I advise the 12-month one, as the monthly one carries on at the higher price even after twelve months, which is when the 12-month term expires and that one becomes monthly at the lower price.

There is nothing really to be scared of with Plusnet. I happily re-signed for 18 months, eleven months into my original 18-month term.

In reply to a post by professor973:

The HomeHub 3 will work in standard trim with Plusnet broadband.

Are you absolutely sure? I thought it was locked to BT, but not too difficult to unlock. I could very well be wrong though.

Yes, 100% sure Bob. Used one unlocked when I was on Plusnet. I am sure it may be mentioned here somewhere, but if not, there is info confirming on the web. I think it applies to resold BT from several ISP's
HomeHub 2 works also. Had them both running on Post Office also, but had to unlock one for Enta.

http://community.plus.net/forum/index.php/topic,9972...

http://community.plus.net/forum/index.php/topic,9657...

Edited by professor973 (Fri 22-Mar-13 23:10:10)

I think the PN router will probably be fine on ADSLx. On FTTC its wireless won't connect fast enough, but I found it dealt well with my steel-framed house in terms of signal strength.

If you are taking the 12-month term for phone and broadband, I would take the router as well for the sake of the P & P.

If taking the monthly choice, I'm not sure what is best to do. If the HH3 isn't locked to BT then it seems sensible to just use that.

In reply to a post by jayteepics:

Found the BT HomeHub3 worked great wirelessly in my home with thick walls is Plusnet's router as good please?

Thinking of moving to save a bit of dosh is this false economy in your opinion please?

I'm on a Market 1 8Mbps exchange getting 7mbps.

thanks
Jamie

Ultimately, it is the "Luck of the Draw"!!

Some have had good service with PN but others, myself included, have found their Customer Service to be dire!

Can't comment on the PN Router, though.

Thanks everyone for all your input it is much appreciated.

Looks like PlusNet Unlimited BB & Phone (annual best for my budgeting)

I have the MAC but my BT contract and line rental is paid up until 24th April

What would be the best time to place the order with PN from your experience please?

Jamie

I'm not sure of the answer to that. Trying to reduce the overlap to zero is risky, even when it's just the broadband you are moving.

I'd get on with it, as Openreach delays are very common at the moment. Apparently you get a few appointment times offered when you sign up online, and the first one on the list usually doesn't get confirmed anyway. (It must be a daily or something list from Openreach and the slot has already gone but that doesn't show up in real-time).

It seems Plusnet like to move the broadband first, then the phone line possibly up to three weeks later. I think that's daft. If it isn't acceptable I'd wait till Monday and try to get to speak to one of the "Digital Care Team", who should be able to organise things better than the normal routine. One of us here, or better - on the Community forums, can alert them to you on this thread and things can then proceed via PM.

The MAC itself is what has to be submitted (by the gaining ISP to Openreach) within the 30 days. It isn't necessary for the broadband migration to complete within it. Orders from ISP to Openreach normally go in the same day as the customer orders.