xilo/uno filtering?

old xilo customer here before they moved everything over to uno.

I've notice something curious as a broadband package customer (static ip). according to some web services it looks like I am behind a vpn and/or shared ip address.

with paysafe it thinks I am behind ip anonimiser and with amazon it similarly requess a captcha each time. suspecting a proxy I've tesetd this on fresh installs of linux (debian wheezy and jessie) and windows. tested on my laptop and desktop with the same results

does xilo perform some sort of ip masking for its home broadband customers by any chance. if so any reason why this might be? this actually breaks services with a few online services like paysafe

with paysafe for example

"Your transaction cannot be completed because you are using an IP anonymisation service. Please deactivate the IP anonymisation service and try again. If the transaction continues to fail, please contact us."

with amazon services and other forum it keeps failing on the first logon and asking for a capture. I know this normally happens to prevent bots whom spot the same ip address

wondering if anyone from xilo still posts here and may be able to shed some light on this issue

The only thing I can think of is CG-NAT https://en.wikipedia.org/wiki/Carrier-grade_NAT

Sounds like you are saying you have been a Xilo customer for a while and this has just started to happen?

I haven't noticed any problems on my connection.

Don't see Matt posting so much these days. Probably best to raise a ticket.

Hi

On a static IP here as well with Xilo and I haven't had any issues with Amazon requesting a captcha.

Just logged in to Amazon, no problem, no captcha needed, I have been with Xilo for a couple of years now.

Best to send Matt / Xilo a support ticket.

alreayd raised a ticket though these days it normally goes to some sort oof genral customer service queue rather than Matt so who knows?

it actually been happening (the capture issue on forums and amazon) for around a year now and I've simply ignored it for that time. the more recent attempt with paysafe is where it got elevated to a problem as I cannot use said credits.

having said that yeterday I did not get a capture problem with amazon, although paysafe is still a problem

does anyone know of any way to determine if xilo/uno are utilising carrier grade NAT? maybe BT is stealth implementing it whcih causes issues.

Not sure how BT can stealth implement CGNAT when the IP address block you are using is pure Xilo based.

I believe you put in a ticket about this...

We don't use carrier grade NAT and if we ever did have to consider this, it certainly wouldn't be applied to those who already have a static IP.

Each and every customer has at least one static IP, some have more if they've opted for a block.

Matt

Edited by uno (Sun 06-Sep-15 13:55:23)

Hi

If you have a static IP address then there is no point or any need for any sort of carrier grade NAT.

Visit http://www.speedguide.net/ and click the TCP/IP analysiser option in the left hand menu, this will report your IP address, this of course should be your static IP.

Perhaps your IP address has been abused either before you got it or due to some malware on yours system, try going to http://whatismyipaddress.com/blacklist-check and running a test.

Is your own equipment and setup causing you to be double NAT'd perhaps?

really appreciate the response guys.

yea this is getting rather strange. I tested the link for blacklisetd ips and found npo positives so at least it;s not that.

on the subject of malware I've checked my debian installs and there should not be any untrusted packages installed. to test this I also tried on at least 2 different sytems (my laptop and my smaller NUC box) same response.

I'll probably drop my myfolks place and try on their conection (also xilo) as they also have a windows box setup there as well. I fnot has anone here ever gotton paysafe to work?

thanks for the advise gents

Have you got a VPN set up at your router?

update:

right so testing from my folks place (akso xilo)

- their desktop win7 machine. same issue with paysafe
- my laptop (debian wheezy) on their network - same issue with paysafe

checked the router settings no vpn polices setup default firewall is on (allow all outgoing, drop all incoming)

I've got am email from matt to check with ip-check.net which I'll later but I am begining to suspect that paysafecard.com for whatever reason has banned entire blocks of ips from xilo/uno. which would be a bummer.

I did try at work (BT business line) and had no issues there

Have Xilo/Uno ever purchased blocks of IP addresses from another ISP? There have been issues with Plus Net who purchased a block from a US ISP which have caused problems when used with UK credit cards.

Something to do with not updating the location on the whois record if memory serves me correctly. This can trigger a fraud alert as IP location says US and card location says UK.

Try using a whois service with your IP and see if there are any clues?

Anthony

All the blocks are directly from RIPE. That's not to say we were the first to use them but they've been assigned to our group since 2009.

Matt

well I exhausted l the tests I could. it really does look normal on my end so I decided to email paysafecard.com and here is the response I get is to disable every IP anonimization program I have [I have none], or else just switch isp [because thats a valid solution in their eyes]

Please let us know if you encounter further difficulties.



I find it hilarious that their go to response is to tell the user to switch isps. in any case thanks Matt for posting in the thread though I wonder how on earth a block of ip got blanket banned by them would be interested if anyone else here has similar issues