Looking to move from Plusnet

Hi all,

Contract is up with Plusnet, and was wondering if anyone had any recommendations on alternatives?

Ive been looking at maybe going to BT (although from previous CS experience it makes me nervous) but i have also been hearing good things about Pulse8.

I dont think they are LLU at my exchange so would i still be able to use them for fibre?

Do they employ any form of traffic shaping?

AFter doing a speed check on their site, they give me an estimate of between 55-75Mbps, which is roughly what i am seeing with plusnet (63Mbps).

All i am looking for really, is someone who can provide buffer free streaming with browsing etc in the evenings.

Cheers.

BT business for broadband and Pulse8 for line rental/calls...that's what I have done.

Ok thanks.

What benefits does BT business broadband have over the residential product?

Pulse 8 use Talk Talk Wholesale So if your Exchange has TT LLU then Pulse 8 can supply BB to you,

Pros: 1month min term, no long tie in's and taking bb i think reduces the line rental costs

Con's there are more set/activation charges, and it's not that clear what you would have to pay for a straight like for like migration , the other thing that can sometimes be an issue is that it would be full LLU just like sky and tt retail are, the issues can arise when migrating away , though Pulse 8 also supply line rental only on BT's WLR3 platform,

There are quite a few other suppliers who will offer bb only, the likes of Zen , Aquiss, to name a couple

Please could you tell us the exchange, just so we can be sure of the advice others have given, and I agree with.

Thanks everyone.

This is my exchange..

https://www.samknows.com/broadband/exchange/STRINGW

In theory Pulse8 should be fine on your exchange as they resell TalkTalk Business for their Fibre products.

I am assuming it would be support but you are locked into a 24 month contract, unless you pay extra for a 12 month contract.

The Fibre is £40+VAT and then line rental at £13+BAT

Also business priority fault fixing and the support is UK based.

Pulse8 will equally supply Broadband if no TT LLU. They will also do SMPF for those shy of taking their line away from BTW, which is exactly what we have in mind here on a rubbish EE broadband service. More than happy with the service I get from Pulse8 at our other property. Call charges 1p, no call connection fee and per second billing. Fibre connection charges were increased because folks were abusing their no tie-in fibre and using them as a stepping stone to elsewhere on fibre after a month. ADSL charges are only likely where no phone line or like for like service.
"Activation charges may apply if you do not have a working telephone line and no existing ADSL service exists."

http://www.thinkbroadband.com/ping/share/51d002ae1b8...

Edited by professor973 (Sat 02-Jan-16 00:16:30)

In reply to a post by professor973:

Pulse8 will equally supply Broadband if no TT LLU. They will also do SMPF for those shy of taking their line away from BTW, which is exactly what we have in mind here on a rubbish EE broadband service. More than happy with the service I get from Pulse8 at our other property. Call charges 1p, no call connection fee and per second billing. Fibre connection charges were increased because folks were abusing their no tie-in fibre and using them as a stepping stone to elsewhere on fibre after a month. ADSL charges are only likely where no phone line or like for like service.
"Activation charges may apply if you do not have a working telephone line and no existing ADSL service exists."

http://www.thinkbroadband.com/ping/share/51d002ae1b8...

that's interesting , as when i sometime ago spoke with their support they said that it would be MPF so in effect i would have to also take their voice service, no mention of supplying FTTC only, though it may depend on if tt llu is in the exchange or not ?

Edited by tommy45 (Sat 02-Jan-16 03:17:31)

Ok, so looking at P8 ordering page, i assume ill need to add the 'self install' £75 bolt on?

One thing, why do you want to move from Plusnet?

Well I was talking to Adam a couple of days ago about my partners problem EE line here. It is now just about unusable at 600Kbps and suffers disconnection with incoming calls. But you just can't get through to them what needs to be done. When I stated she was not keen on unbundling with TT, Adam said even where these was TT LLU, they are happy to just switch to the Broadband element, leaving the line with BTW. Though I am not sure if that would technically be SMPF as Tiscali that they supply are now TT owned, making the same providers, but with the bonus of avoiding TT CS - price the same. Not sure if this could apply to P8 fibre, as line is usually inclusive in the price

There seems to be a lack of anyone doing FTTC on SMPF with an alternative back haul provider to BTW , Even A&A are tying the line rental into their new TB FTTC packages ,
I wonder which GEA DLM stability Option they (Talk Talk) use for resellers like pulse 8 ,? or is each reseller able to specify which of the 3 available options at time of order on their customers behalf

I am fairly sure that an ISP can switch options for stability as they wish. Adam and Sam & Pulse8 have switched profiles while I have been talking to them on the phone while we monitor errors. ISPs have less control with FTTC, but I believe they have full control at all times for ADSLxx, as Uno customers get the full control panel to play with as they like for optimum speed or stability. They are almost identical to Pulse8, with even cheaper calls and very good customer service with the likes of Matt on board, though not sure what they offer with regard to SMPF combinations.

In reply to a post by professor973:

They are almost identical to Pulse8, with even cheaper calls ....

I think not .

Pulse8 prices include Vat, uno's do not. So even their Weekend 0.7ppm give 0.84ppm compared with Pulse8's off-peak 0.8ppm.

Edited by RobertoS (Sat 02-Jan-16 21:59:47)

In reply to a post by RobertoS:

In reply to a post by professor973:

They are almost identical to Pulse8, with even cheaper calls ....

I think not .

Pulse8 prices include Vat, uno's do not. So even their Weekend 0.7ppm give 0.84ppm compared with Pulse8's off-peak 0.8ppm.

And I think so Bob. Add the V.A.T and take into account no £2 for fixed IP address and they less expensive, especially with the 100Gb service with unmetered from 8.00pm - More than adequete and the same allowance as you I think. But, I think you have failed to look at their mobile call costs, which was my point - Not a very big point I'll agree, but a valid one. Actually less expensive. Even the unlimited Talk and surf is only £22.99 including V.A.T with included Fixed IP address, unlimited mail addresses, webspace and hosting one site. P8 £26.00 Plus £2.00 fixed IP. Their 80/20 FTTC plus line and V.A.T £47.97 against P8 £46, so a few calls to mobiles and nothing in it.Does not make me unhappy where I am, but just posting info as I understand it. Actually considering replacing our flaky EE connection with Pulse8.
http://postimg.org/image/4u6dtf3i3/

Edited by professor973 (Sat 02-Jan-16 22:50:43)

Hi sorry for the late reply!

Primarily because during of the evening slow down.

I was thinking that if i removed myself from the BT network, it would improve.

We were with Sky a few years ago and we never seemed to have the same issue.

Post deleted by seb

cross-post of:
http://forums.thinkbroadband.com/plusnet/t/4462775-b...

Edited by seb (Thu 04-Feb-16 20:24:33)

My Pulse8 Line seems to be ok, but then again pretty much all my traffic goes to one place at the moment so can't easily comment on their transit/peering/connectivity.

Haven't noticed any shaping though.

Running "Bonded" Pulse8 and Plusnet (GRE tunnels to Co-Lo facility, 50/50 split IPv4, ECMP IPv6 <-- Due to the way The kernel handles route caching in edgeOS 1.8x)

In reply to a post by martinsq:

Post deleted by seb

cross-post of:
http://forums.thinkbroadband.com/plusnet/t/4462775-b...

As my post is about leaving PLUSNET, it BELONGS here,
as well as the Plusnet forum....!
Martin

As my post is about leaving PLUSNET, it BELONGS here,
as well as the Plusnet forum....!

No it does not, it's one or the other. Forum rules prohibit cross-posting, rules to which you agreed when you joined.

I don't see where you ask which ISP people recommend, so it certainly didn't belong in this forum.

Given the last paragraph, it seems to end up as a general beef about the policy followed by most ISPs and only incidentally about Plusnet. As such, it possibly belonged in this forum anyway.

Quite apart from:-

Cross posting

We do not allow 'cross posting' where a user posts the same text in more than one forum. This wastes resources as forum users have to read posts twice. It is possible for a post to be relevant to more than one forum, but you should only post it in another if you have no success in the first.