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Hi, my friend has just recently moved into a new place. Before she was with Virgin Media which were excellent (no issues), I've helped her to sign up with Plusnet. But they were absolutely terrible, took 10 days to tell me that they don't know which line goes to the apartment then they've told me an engineer will be out in 3 days, after 5 days whilst calling them and wasting 3 hours on the phone I found out that no engineer was logged (the line was dead/no signal)...
Unfortunately Virgin is not available under new address, so what alternatives would you people recommend? She's only interested in BroadBand unless the phone will have some sort of good offer for calls to EU countries.
Budget p/m: £25 (Seems resonable? I pay £27 for 100mb)
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Please could you give us the exchange? It tells us which providers are available.
Is she a heavy user? Does the £25 include phone line rental? £15 for broadband doesn't buy much once the first few month deals run out.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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Is the phone line to the appartment active now or not, when you plug a phone into the mastersocket/socket do you get a dialing tone?
plusnet user
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Register (or login) on our website and you will not see this ad.
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https://www.samknows.com/broadband/exchange/SMSX
There's no signal once you connect the phone.
She uses streaming services for TV channels and Netflix.
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Looks like your friend would be needing a BB package with unlimited usage if she watches a lot of TV and Netflix especially if in HD.
What is the situation with Plusnet have you cancelled within the cooling off period?
plusnet user
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Yes, within the cooling off period and got a full refund.
Edited by deleted (Tue 08-Mar-16 12:14:43)
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Next job - check the estimates for her address. If the ADSL2+ ones are high, that's fine. If low, so her streaming may be dodgy, is FTTC showing in the table? She can get that unlimited from TakTalk for £27.70pm including line rental. Their ADSL2+ is free but line rental of £17.70pm required.
I'm not necessarily recommending TT, but both my brother and a neighbour have been on it for years and no trouble. Even with their CS.
You didn't say before whether or not the £25 budget includes line rental  .
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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Only ADSL available, 25 p/m inc. line rental.
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Is that what the checker I gave you says, and what estimates?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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I checked via ISP's postcode checkers, yours and actually phoned them up to double check.
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Never rely on pure postcode checkers . The test itself advises caution.
The reason being that a postcode, even a street, can be supplied by multiple cabinets, but the database nearly all checkers are based on only returns one. Which may not be the relevant one.
The one I gave you for the full address is normally right, unfortunately in this case. You still haven't said what speed it estimates for the ADSL2+ though.
Any opinion on the free+rental for 18 months from TalkTalk, then £7.50 plus rental? Sky is a little more.
Similar from Plusnet. Expiring today but there'll be something else within days. - Oops!
Always check shortlisted ISPs for deals through Quidco and TopCashback as well.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Edited by RobertoS (Tue 08-Mar-16 13:32:15)
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I've checked using your checker too.
[img] http://i.imgur.com/iqno2j7.jpg[/img]
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That's good . There should be plenty of bandwidth at "up to 17Mbps" for the TV streaming and Netflix. If it had been 2.5Mbps she would be going to have problems.
I think if you exclude Plusnet then Sky or TalkTalk look promising, as does BT Retail itself. Don't forget Quidco and TopCashBack, and any store vouchers that tend to appear particularly with BT.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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Which one of those would you recommend? I really don't want to deal with rubbish CS again...
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When looking at the lower costs CS will always have potential issues. Most people will have no problem with CS but the cheaper the service the more likely CS could be a problem. Personally I avoid TT because of CS but they may have improved in recent times. BT I haven't had any particular issues with for CS but some have - same with Sky.
In the end the lower cost services will tend to have call centres dealing with CS who will not be the highest trained people.
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CS can be a problem with any ISP. Even one of the top rated ones, Zen, I have grave doubts about wrt their CS for home customers if Openreach turn sticky over a problem.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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There is no ADSL2+ and LLU provision in my exchange so the majority of folk in the small village use BT retail, you usually get directed to their CS is in India which for some is not amazing but for others it's not an issue, a lot depends on who you get on the end of the line when you call, I guess the same can be said of many of the larger ISPs even if their CS is in the UK 
plusnet user
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It is odd that people use BT Retail based on their being no ADSL2+ or LLU. There are still a large number of choices even without LLU but I guess the BT machine is just so good that people don't realise there are other options?
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........ I guess the BT machine is just so good that people don't realise there are other options?
That is true in many cases around this part of the world.
plusnet user
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BT CS leaves a lot to be desired as does TalkTalk.
Sky has UK support and are pretty good to be fair. You also get access to "The Cloud" from memory. Currently £22.40 a month as they have an offer on and you get a £100 M&S e-voucher. 12 month contract
BT is £22.99 and you get a £50 mastercard, 12 month contract.
TalkTalk is £17.70, 18 month contract.
The other option is someone like Pulse8, their "XLHome Bundle" up to 17Mbps inc LR is £25 a month. This is a rolling one month contract.
plusnet Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM
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BT is £22.99 and you get a £50 mastercard, 12 month contract.
But don't forget to go by the likes of quidco.
£125 for b/b & calls & £50 mastercard.
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BT is £22.99 and you get a £50 mastercard, 12 month contract.
But don't forget to go by the likes of quidco.
£125 for b/b & calls & £50 mastercard.
Indeed, also ensure you clear your cookies etc if you have been direct to the likes of BT etc otherwise you may not get the cashback from QuidCo...
plusnet Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM
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Post deleted by MrSaffron
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Resurrecting a year old thread and a post that seems a bit spammy means the post goes
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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