Of course there is nothing wrong with a one man band ISP, I believe UKFSN is, but when the ISP consistently implies or claims that it is not then customers loose confidence in that ISP. On the 3 occasions that I successfully made a telephone connection to Ace I spoke to the same guy.

You are a disgrace. What type of ISP argues with a customer on a public internet message board?

its not even an isp its a one man band!
you olny ever see "steve" from ace internet on this or any other forum...

He's not only a disgrace but a complete and utter moron.

Arguing on forums in the way he does is just completely pointless and just goes to demonstrate how much of a moron he really is.

Ace is nothing more than a two bit reseller operating out of a bedroom with a serviced office somewhere.

I suspect the ICO would have something to say about the way Ace discussed a customers account in public as above

But in view of the fact Ace haven't notified perhaps they need some assistance from the compliance team at the ICO...

*EDIT* Spelling

Edited by djj989 (Sun 20-Aug-06 00:18:28)

thanks for the heads up steve, nice to see the lets slagg off a customer so that everyone can see it thread, my isp might post rarely, butTS handled ok....

No need to descend to personal abuse such as this, not called for and not acceptable on this BBS to a fellow poster, ISP or not.

As for discussing an account on the forum I note that the OP was given the opportunity to contact the ISP directly but continued to post on this BBS. The only discussion was to refute points made by the OP who continued to post on here, as any poster, ISP or not is untitled to do.

Silly name calling such as this does nothing for the BBS.

> Ace have their own forum now

They've had one on this board for quite a while too...

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=unhappiness

Ain't that the truth!

I was cut off myself by Ace the Saturday before I migrated, I suspect it was because of postings here and on another forum that Steven didn't like. My Worldpay agreement was not even cancelled by me at the time earlier and I was in credit with them. I checked into the matter with BT and another ISP contact and it was clear that Ace had flipped the switch on me.

I posted at another ADSL forum stating that my brother in law was a partner in a law firm and that I would sue Ace's a$$ off for it and lo and behold my connection was magically restored within an hour of that posting. Spoke again to my ISP contact and he checked it out to back me up. I never bothered contacting Ace at the time because it seemed "certain" numbers never get answered, great thing caller ID and I was migrating the Tuesday after to my current ISP. Also, there were a few of us who had gripes regarding the service and were leaving and more than one had various threats made to them regarding disconnection at max adsl forums because they continued to post comments that the Ace service was not running properly as paid for.

Oh of course I was mad, I then made certain of cancelling my Worldpay agreement there and then but was not disconnected by Ace until migration date - I guess my very real threat of action and breach of contract on their part had them (sorry him) worried no doubt.

I never bothered posting this here at AG at the time for a number of reasons, main one being I was just glad to get away from these cowboys, but now this has happened I only feel right that this customer should be backed up as to their petty little nonsense. As uk_lad rightly continues to state, isn't it funny how Ace's customers are pretty much *always in the wrong* and Steve never apologises for any of his actions. No it's not funny, it stinks in fact!

Edited by deleted (Mon 21-Aug-06 11:26:57)

Just a quick update - my migration to BT Business came live this morning and I'm currently dowloading at over 7Mb / sec. I never managed more than 4Mb / sec with Ace.

Very happy :-)

Forgot to login - that's my post by the way.