UK Online

Does anyone know if UKOnline throttle or traffic shape p2p?

As of this momment Ukonline do not traffic shape or port throttle there customers but do have a FUP in there contract but will not say what the limit is..
From what i have seen other people say its pretty much unlimited with some people down loading 300gig a month with out any problems..
This might change at a latter date if there llu network starts to get over subscribed but as of this moment there is no restrictions..

DON'T TRUST UKONLINE PPL. THEY ARE MISS SELLING PRODUCTS!

@ woweebert

i'm not sure if its just llu you are on about but UKOnline are traffic shaping p2p to 50mbps and lower. after 30 mins of using a p2p app their traffic shaping cuts in. i was told by the sales rep that ukonline do not throttle or traffic shape. i have also been told this by several 1st lv customer service tech support and two 2nd lv tech support. but now it seems after kicking up a fuss that 3rd lv tech support stated they DO traffic shape and its in the t&c, news to me!

for the first week things were great, then after exactly a week with ukonline, once you are locked into a contract, all my torrents speed dropped from 500kbps to 50kbps max and their filtering has cut in. don't trust UKOline ppl they are miss selling a product.

contacting ofcom and the ombudsman today, jees i have bad luck with isp's

Edited by eclipseuser666 (Tue 18-Mar-08 08:26:10)

ok can anyone please confirm this for me:

i was told by a lv3 tech support guy from ukonline today, that it isn't them traffic shaping me but its BT. he said that if an isp does not have a traffic shaping policy BT cap to reduce the load on the exchange. is this true?

Im sorry i didnt realise UKonline had ipstream based product and cant comment on it as you are the first person i have herd from that is on it..
My comment above was indeed about there LLU product, but what you are saying should be of concern to all UKonline users as thay might be in forcing the FUP on there ipstream product it would only seem normal that thay could in force the same system on the LLU customers at a future date..

Edited by deleted (Tue 18-Mar-08 19:21:09)

ah sry i should have made myself clearer, i am not on a llu connection at my exchange i'm on the upto 8meg (pro) service and even though i'm about 2 miles from our exchange i get an average of 6meg connection.

but exactly 1 week after my sign up i am having issues with traffic shaping but ukonline told me that it was BT not them doing this, can you confirm that bt do this or are they talking poop?

My Exchange: http://www.samknows.com/broadband/exchange/WWILFR

I cant remember the web site that shows if your exchange is congested and is near maximum capacity, if you can find this information and your exchange is in the green i think im pretty safe in saying that its not bt throttling your connection but your ISP trying to keep there ipstream centrals in the green so there is no packet loss by using port throttling or traffic shaping..
I remember my time with pipex and they done something very similar to my connection , and it was any big file, it would happen with, first 35mb of the file would fly down and then the port throttle kicked in, and bang i was left with a sometimes sub dial up speeds...so i use to disconnect change the port and bang another 35mb at full speed...
When i spoke with them on the phone they also lied to me about port throttling my connection, but i was not on a 12 month contract so just migrated away...

Edited by deleted (Wed 19-Mar-08 00:31:00)

The OP's exchange here.

To the OP - UKOnline, in your words, are talking poop.

BT do not throttle or cap any other ISP's customer connections from the customer to his exchange. Sometimes there can be congestion at that exchange - see above - there isn't at yours.

As UKOnline is primarily an LLU supplier, (it's actually the Easynet LLU network they bought), then it looks like the same is happening to you as is happening to Sky users. Sky bought UKOnline!

Possibly I have got the detail wrong, but Sky own the other two and the equipment was originally Easynet's.

It is well known on these forums that SKY LLU is fine->good. Sky Connect, their IPStream product, is to be avoided at all costs. You in effect are on it .

I wonder if it is just that Sky/UKOnline do not have much IPStream capacity their end as LLU is their focus and that's where the money goes.

Edited by RobertoS (Tue 18-Mar-08 21:22:54)

UKOnline admit traffic shaping P2P!

well it seems i have been lied to from the beginning as UKOnline on their ipstream connections, (none llu) DO traffic shape and their effects are far worse that what i had with eclipse internet. I was telephoned today by the customer service team stating that they could not turn off the traffic shaping to 1 connection so the only option was to allow me to leave my contract without any early termination fees.

i had a great connection free from any network management other than the contention ratio for 1 week exactly before ANY slowdown, just enough time to dupe the average user into a contract.

The effect of UKOnline's is a complete shut down of all connections while p2p is running, the traffic shaping cuts in anywhere upto half an hour of p2p being in use.

what is bad is that the sales team still maintain that ukonline do not traffic shape in any way, shape or form and this needs to be brought to the attention of everyone for the benefit of the average pc user that wouldn't realise they had duped by an unscrupulous company.

BEWARE OF UKONLINE PPL THEY LIE!

At least they are letting you out !

Where are you thinking of going next?