What I think is unreasonable is that Lines get moved like this - without notice to the customer, they should have a clear choice to stay or migrate - or the "moving ISP" should have to cover the cost of returning the customer to IP Stream if they later wish to move

Conventionally businesses running to so low a margin don't have much chance of survival however many Enta resellers have advantages in that Enta handle billing (and thus credit risk) and support so the reseller's costs are lower on the provision of ADSL.

Unlike many other resellers we operate many other services as we've been running for much longer than we've been partnering with Enta so we do have higher costs (about �1,500 per month fixed costs not counting salaries which are very low by modern standards). I wont say we're not close to the wind but the reality is the same for all small ISPs. It's not an industry known for large margins.