Well basically I think they're leaving us out because we are in the middle of nowhere and they couldn't really care less...

Post your stats. Without them it's a stab in the dark.

Take it your posting about o2 Access here which is a difference product to o2/Be LLU, it's well known that they have serious capacity issues and upgrades are promised for April, however without line stats nobody can help you

I always get in a mess once two Anonymous posters start talking in the same thread, but I think it is you that posted this:-

Also. I don't quite understand what you mean by unbundled..etc. but, http://www.samknows.com/broadband/exchange/LCDTF

If it is, then you are not on ADSL2+ as only BT Wholesale and talkTalk are in your exchange, so you are on O2 Access, which is BT Wholesale.

If you signed up before 18 December you can get out for £48.93. I don't expect that suits!

The more hopeful thing is that O2 have this problem nationally and have said that upgrades to correct it are due in mid-April. It takes 3 months from them ordering extra kit from BT for it to be delivered, and you joined just before the need was starting to show up.

Ahh right. Well, we might aswell wait till they "sort" it out. Hopefully.

In reply to a post by Anonymous:

Ahh right. Well, we might as well wait till they "sort" it out. Hopefully.

Hopefully! It isn't much fun when things are as bad as the Access users are getting at the moment .

Would still probably be worth sending a polite email to O2 to tell them of your current dissatisfaction and that on their advice you are waiting until mid april for them to fix the problem. Also stating that if it isn't fixed by then that you consider the service to not be delivering what was ordered and that you may wish to discuss at that time leaving the service due to this.

This will ensure you have a record of the fact that you have been experiencing problems and that you have contacted them to try and rectify them. If the problems continue after the upgrades then you will have a better chance of taking them to task as you have a written record of your dissatisfaction.

It probably won't make a lot of difference but 10 minutes writing an email may give you a little more leverage later if you need it.

In reply to a post by Anonymous:

What's your advice guys?

Phil, please post your stats.

See here: How to check line stats.

john

In reply to a post by ian72:

Would still probably be worth sending a polite email to O2 to tell them of your current dissatisfaction and that on their advice you are waiting until mid april for them to fix the problem. Also stating that if it isn't fixed by then that you consider the service to not be delivering what was ordered and that you may wish to discuss at that time leaving the service due to this.

This will ensure you have a record of the fact that you have been experiencing problems and that you have contacted them to try and rectify them. If the problems continue after the upgrades then you will have a better chance of taking them to task as you have a written record of your dissatisfaction.

It probably won't make a lot of difference but 10 minutes writing an email may give you a little more leverage later if you need it.

That's a good idea, especially if the poster intends to try leaving with no penalty payments.