Did some reading recently and Vivaciti had some problems with SurfWise in that o-bit were kindly traffic shaping it for them - especially p2p/usenet/etc - even though EVEN the wholesale deal said that it was unshaped.

They spent a while educating their account manager and I think they've managed to get it turned off. The medium/long term worry is that at best either:
a) o-bit have account/sales guys don't know what they are selling
b) o-bit have account/sales guys who'll happily sell a pig in a poke
c) o-bit's tech and marketing departments don't talk to each other.

As I say I think its OK now but it does raise some concerns over the long term relationship. A lot probably depends on whether vivaciti has really rented some central capacity to use as they wish or are merely reselling o-bit's own product.

So rules out this being a fault, got the response after emailing murphx

Carl Churchill, director says: "murphx have been forced to suspend service supply to Hi-Velocity as a result of a persistent breech of our agreement. We are working tirelessly to ensure we mitigate impact on end users as a result of this and are providing a number of options to customers who have had their service restricted."

When I run a speed test on speedtest.net (see link) this is through C&W LLU which is brought from Vivaciti I get Murphx Innovative Solutions as my ISP, I must say since going over to them I haven't had any problems, but I have only been with them 6 days now!

Just for the record, I moved from ADSL24 to Vivaciti. (Would of considered LLU with ADSL24 if exchange supported BE)

Speeds a lot better with Vivaciti, but this is mainly because of the no BT Bras profiling system and direct on C&W LLU.

Avoid Enta resellers, if you can.

If your exchange supports C&W try Vivaciti which I'm on, all good so far and for £21.85 a month uncapped, with email hosting - bargain.

Edited by deleted (Wed 27-May-09 11:43:56)

I just called Murphx and they indeed say the Hi-V service wont be back, at least not with them. You can either wait for a MAC or instantly transfer over to them directly under the same package as you were under Hi-V. They say MACs could take 10 days or more. What i forgot to find out foolishly was how long the temp login will work for. If it will last me until i get a MAC id rather go that route.

In reply to Roberto, my exchange is just a basic one that gets about 300k max and i do around 60gb a month dl mostly in the early hours and as always im frugal

and thanks

Edited by deleted (Wed 27-May-09 12:15:29)

In reply to a post by Lanus:

In reply to Roberto, my exchange is just a basic one that gets about 300k max and i do around 60gb a month dl mostly in the early hours and as always im frugal

Take a look at AAISP. Tiny daytime, big off-peak, unmetered 2am-6am.

I took murphx up on their offer last night, my bill went from 38.99 a month with hi-velocity to 18.99 with murphx witht eh same conenciton.

Good stuff, also sent an e-mail to hi-velicity telling them to cancle my account.

We can also offer the same package as HI Velocity did through the same provider (although a little cheaper at £25 for 50GB instead of £39 for 40GB as they priced it) so no down time for the customer either.

Hey!

I am still awaiting a response from you regarding seeing if you can get my SNR margin dropped to 6DB from 9DB, I am tweaking slightly atm, but would rather the SNR was set to 6DB as default with no tweaking needed, could you do this for me? Message was sent Tuesday.

benrb is my username, hopefully you can, fed up trying different routers to see which will give me the best performance, would rather just have the one with a 6DB margin.

Thanks!

In reply to a post by MrSaffron:

Their site is working, and it maybe just a billing dispute with one supplier, not uncommon with the smaller suppliers and wholesalers

So whats your advice for those faced with the walled garden.

I assume Murphx control the line but is it technically possible for HV to arrange to transfer the lines to another wholesaler without Murphxs co-operation?