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Been with Sky for a while now, always been happy with their service, but over the last few weeks, the service has deteriorated beyond acceptable.
We get random yet frequent line drops. No rhyme nor reason, the router just loses sync but immediately reconnects. These disconnects can be an hour apart, or fifteen hours.
I have tried 4 different routers - the 'white' Sky supplied one, a Netgear one, a second Sagem Sky router and now a Zyxel 660HW. All have experienced the same issue.
I have gone through the usual 'tests' with Sky to no avail, finally resorting these last 24 hours to disconnecting our voice phone and having the router plugged directly into the BT master socket (NTE5 faceplate removed)
The problem still remains, so it is clearly a fault with the line.
I have become more and more frustrated with Sky as they insist the fault lies within my premises, despite the fact we only have one phone connected (a DECT cordless) and no other equipment (no Sky box, no FAX, no alarm, nothing) I have even unwired the original extension sockets throughout the house so there is nothing else connected to the NTE5.
Still every time I call Sky with the SAME issue, they expect me to go through the basic diagnostics. I am at my wits end with them as NOTHING gets done.
I have finally resolved myself to the fact that I need to migrate away from Sky, and, as a previous AAISP customer, I'm keen to take up their service again.
Apart from the cost of migrating LLU to AAISP, are there any other pitfalls I can expect in respect of the 'technical' aspect of my line? I'm not going to get the speed I do with Sky, but I am going to get the customer service that AAISP are renowned for.
Thanks in advance.
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