Reconnected recently, wait for broadband

Hi

Our home line was reconnected last week by BT. I tried signing up to Be on their web site and got told "Sorry, but your phone line is unable to support our broadband. Please contact your telephone provider if you require further details." I tried Zen and it says phone number not recognised.

I tried Plusnet and it says "Great, you can get unlimited broadband...." but it seems they don't test the line but only the exchange.

Using BT web site line checker, it's not clear what applies in my case, is it six weeks wait, or till the engineer comes to the house to check (which is next Monday).

Has anyone come across this reconnection scenario and how long did you have to wait before ISPs know you got the line?

Thanks

Reconnected last week? i.e. phone works now? So why an engineer coming next week?

It is usually a few working days for the checker to catch up, phone ISP explain the move bit once the phone is working and a good ISP will take the order and handle it for you

As MrSaffron says regarding the reason. But if you are after online cashback just try every day until it is recognised.

Are you also sure that Be is available on your exchange? If not, ask samknows. I suggest you use the post code though, not the phone number, as a similar problem may arise.

Edited by RobertoS (Tue 11-Aug-09 10:08:10)

Hi dtww,

Did you manage to get this matter sorted? If needs be drop me a PM and I will look into this for you.

Cheers

Robbie
BT Support

see PM