To Orange from Plusnet?

I've been with Plusnet (actually Force9) for several years now on their legacy PAYG, 2MB, unthrottled, £15 per month offering but have been offered 'free' broadband from Orange since taking out a mobile pay monthly contract.

The Orange deal is an 18 month, 10GB contract and I need to transfer my calls to them.

I'm reluctant to move due to Force9's very good customer service and the ability to use unlimited email addresses. I also know my way around their service.

Are there any gotchas to stop me saving £15 per month?

Yeah it's orange. read the forums here and then make your mind up

http://www.thinkbroadband.com/isp/compare.html?isp_1...

There has to be a reason for this as well . Maybe it explains the deal being offered.

http://www.thinkbroadband.com/news/4019-orange-conti...

Thanks for the two responses: useful and enlightening!

I don't think it would be the best move of your life.

In reply to a post by digitl:

... and the ability to use unlimited email addresses.

FYI: Orange gives you quasi-unlimited email addys of the form:
[email protected]
but they are all one (shared) mailbox at the server, so there is no real privacy between different users.

However, I find it extremely useful for filtering out spam (at the server) by registering a unique email addy at each site where I open an a/c.

In reply to a post by RobertoS:

I don't think it would be the best move of your life.

You could do worse.

Regarding feedback on TBB Forums, I see many more complaints about slow speeds and unreliability on other ISPs; certainly compared with Orange's LLU products.

I'm on an Orange 8 Meg LLU package and get a consistent 8 Meg Sync Speed and 6.6 Meg speedtest download, and I haven't had a break in service (for a few hours) for over a year. I find Orange fast, reliable and very good value-for-money.

The only drawback is their atrocious support (and I've seen similar for many other ISPs), so only go with them if you are self-sufficient.

Regarding them taking over your calls, if you don't want that you can elect for Home Select (8 Meg speed, unlimited usage = FUP) @ £9.79 pm, still less than your Plusnet.

Have you asked Plusnet for a better deal? At the very least they have (AIUI) a loyalty deal for staying on a 12 month contract.

Check also if you are in a Market 3 exchange area.

Meldrew

There is another question. What benefits, specifically cost and speed, might you get from a move elsewhere.

If you are interested tell us your exchange and router stats, see here for help if you need it, then we can see if there is anything.