Obviously I have no idea how you receive your BT bills, but if you use their paper free online service you can get a detailed breakdown of all your outgoing calls.

So if you can't identify the problem from this quarter's bill, and you don't have paper free billing, just register your BT account with www.bt.com. You don't have to wait a full quarter to examine your bills, there is a "recent calls" options to show the calls since your last full bill.

Sort your phone calls out, then look at your ISP options when you feel you have everything under control.

Edited by deleted (Sat 15-Aug-09 16:20:37)

i only call landllines and the bill is for both bb and phone. i might get the standard 02 and bt anytime calls for £15

In reply to a post by lew87ys:

i got a bill from BT today saying i owe £136 pound to them and my monthly payment has gone up from £54 to £87

The increase in the monthly payment will at least be to recover the outstanding amount. The question is why you are so much in arrears in the 1st place. Was it not just a 'phone bill? BB is usually charged automatically and the bill is just available online.

Identify the root cause of the problem before guessing solutions

In reply to a post by XRaySpeX:

Identify the root cause of the problem before guessing solutions

I didn't attempt to address the problem. I merely tried to answer the question .

the reason why i owed them money is because i was always paying £54 a month but my calls were coming to more than that a month so i owe them money

so i was thinking about going with the 1st or 2nd o2 package but i dont know which yet.what do you think is the best for me. i regularly use xbox to play online. and the bt free evening and weekend calls for £11 a month.

also 02 says that it is a 12 month contract but if i want out i just have to give them 30 days notice. is that right?

In reply to a post by lew87ys:

so i was thinking about going with the 1st or 2nd o2 package but i dont know which yet.what do you think is the best for me. i regularly use xbox to play online. and the bt free evening and weekend calls for £11 a month.

also 02 says that it is a 12 month contract but if i want out i just have to give them 30 days notice. is that right?

There is no difference in performance between the O2 Standard and the O2 Premium except that Standard is capped at 8Mbps.

However both are interleaved which increase latency a bit (bad for pings). Better for gaming to go to Be Unlimited, where you can get interleaving turned off by selecting gaming mode in your control panel or by ticket which is even better as some second form of error correction is turned off as well via ticket.

Though if you are on interleaved and happy at the moment it probably doesn't matter.

O2 is a 12-month contract, becoming monthly after the end of the 12 months. (For fellow pedants - after the end of 11 months). I think the 30 days you are on about is the trial period at the beginning which allows you to leave within the first 30 days with your money back. (As at the moment the first two months are free there wouldn't be any refund anyway).

Be is also a 12-month contract and doesn't have the 30-day initial getout. But on Unlimited and Pro you can pay a bit extra and get a rolling 3-month contract. Trouble with that is it continues as 3-month for ever instead of becoming monthly after 12 months.

Edited by RobertoS (Mon 17-Aug-09 14:07:48)

where can i find out more about this gaming mode? i cant seem to see it on the website

In reply to a post by lew87ys:

where can i find out more about this gaming mode? i cant seem to see it on the website

Which web site?

the be website