Ring both!

As IDNet about the bad reviews - as you can see the ones here are basically good and every ISP has the occasional problem - both technical and obstreperous customers.

Ask xilo/uno about their non-LLU service in general - I'm sure you have some questions, like off-peak allowances etc.

That should give you a feel for both.

Find that post with the link to Fast and give me a link to the post.

I will do. Thanks again for all your help! Forget what I said about "fast" I dont know how I managed to get onto their site... I must have got confused (doesn't take much lol) and clicked on a link accidentally.

In reply to a post by Bon1:

is the reason they charge a setup fee regardless of whether you have a MAC or not

Not exactly.. those are the costs BT charge.. so we pass that on. Some people choose to take that on as part of gaining a customer, some discount, some apply long term contracts and some just charge at cost.

We do the latter...

Matt

In reply to a post by Bon1:

Re-reading Xilo's terms I think they do have free off peak usage... can anyone confirm this? Also, what does... Uno and Fast ISP's have to do with Xilo?

Nothing Fast are another independent ISP, likely to also *provide good service to their customers but i'm not sure why you think we're related?

Matt

Edited by uno (Tue 18-Jan-11 17:24:24)

In reply to a post by uno:

Nothing Fast are another independent ISP, likely to also *provide good service to their customers but i'm not sure why you think we're related?

Matt,

If you follow the link in your signature, and then click through to the Xilo site, then the title of the tab that opens up is 'Fast Broadband Internet Access' - depending upon how many windows you have open, you might just see 'Fast Broadband' and think that's the (company) name!

Alan

Good spot!

What a muppet I am... I had quite a few windows open and that must have been what I seen. lol

Thanks Matt for taking the time to reply. The "fast" thing was down to me not looking properly at all the windows I had open. So you dont have anything to do with Xilo either? I assumed you worked for Xilo when I seen you replying to other threads about Xilo. I'm going to sleep on it and decide who to go with in the morning. Thanks again.

Wasn't a big problem to me... £11 is hardly a deal breaker... but thanks for explaining the charges.

In reply to a post by Bon1:

Thanks Matt for taking the time to reply. The "fast" thing was down to me not looking properly at all the windows I had open. So you dont have anything to do with Xilo either? I assumed you worked for Xilo when I seen you replying to other threads about Xilo. I'm going to sleep on it and decide who to go with in the morning. Thanks again.

Uno = xilo. See my earlier post .

Edited by RobertoS (Wed 19-Jan-11 10:29:40)