In reply to a post by zyborg47:

In reply to a post by E7er:

In reply to a post by Anonymous:

Orange has LLU your exchange HR2 7GA

If that is so and Orange have unbundled the Exchange, then why is it that the 4 people I know that is using Orange is still using the Bt Ipstream?

Sounds like this one as well. Wonder what's going on?

When a salesperson says 2-4 weeks then one tends to suspect it might well take longer than a month.. Could be a while before feedback arrives!

Openreach engineer appeared yesterday and there was a through path to the exchange so it only took him an hour including work in the cabinet.
Perhaps worth mentioning it appears sky want you to use their provided router and the adsl username and password are locked within it. Not terribly well locked for those who do wish to use their own router though..

Present question is on downstream connection speed, was ~300k following connection and is 252kbps today. Not terribly impressed. 605kbps upstream which seems fine though.

Suggestions?

Post your router stats. See http://kitz.co.uk/adsl/frogstats.php

In reply to a post by john2007:

Post your router stats. See http://kitz.co.uk/adsl/frogstats.php

I should have thought to find these and post them without prompting really, sorry.

Connection Speed
252 kbps down
605 kbps up

Line Attenuation
72.5 dB down
46.7 dB up

Noise Margin
9.3 dB down
7.3 dB up

Based on those attenuation figures, it is about right.

If the noise margin over a 24 hour period (particularly when dark) varies by only 1 or 2dB, then you can request a lower target noise margin from Sky and that will give another 100-200Kbps possibly.

In reply to a post by MrSaffron:

Based on those attenuation figures, it is about right.

If the noise margin over a 24 hour period (particularly when dark) varies by only 1 or 2dB, then you can request a lower target noise margin from Sky and that will give another 100-200Kbps possibly.

I'd expected a downstream connection of 3000-5000 rather than 250kbps! My neighbour has 5M according to the Openreach engineer and Sky suggested I'd get 3.5M.
Is it something external or perhaps my house telephone wiring? [Openreach engineer not impressed by the builders electrician]

Did you get the stats from the test socket (within modern BT master sockets)?

In reply to a post by john2007:

Did you get the stats from the test socket (within modern BT master sockets)?

That was from a standard socket. The Openreach engineer said with modern wiring that isn't star layout it doesn't matter. I shall go and retest with the master test socket behind the faceplate.

Just come back from helping another neighbour, also on sky bb, to get going. He was connected this morning and his upstream connection is only 160k!

From test socket:
Connection Speed
1127 kbps down
652 kbps up

Line Attenuation
70.5 dB down
45.6 dB up

Noise Margin
7.2 dB down
7.5 dB up

Considerable improvement! Now only a third to a quarter what it should be.
Next thing to check please?